Review Time
A friend of mine ordered a Silverstone varsity water bottle for me, as a gift. Since I'm living outside of the UK/US, the delivery needed to go through a customs clearance process. Plus44 never sent me, nor my friend who paid, an invoice for the product, which was essential for the customs clearance, resulting in a negative experience, long delays and many emails with the delivery company. In the end, I didn't even get my gift. I'm furious with the customer support (it's basically nonexistent) and the lack of necessary documents.
A friend of mine ordered a Silverstone varsity water bottle for me, as a gift. Since I'm living outside of the UK/US, the delivery needed to go through a customs clearance process. Plus44 never sent me, nor my friend who paid, an invoice for the product, which was essential for the customs clearance, resulting in a negative experience, long delays and many emails with the delivery company. In the end, I didn't even get my gift. I'm furious with the customer support (it's basically nonexistent) and the lack of necessary documents.
Ordered, didn’t hear anything for almost 2 weeks. I had to chase up myself, they responded saying they couldn’t fulfill my order and it was out of stock. It was in stock when I ordered. Very disappointed!! Especially as I had to chase up myself. Only got 2 stars as my refund was processed quickly. Looking at the other reviews this is a common occurrence
So disappointed in my experience with Plus44. I ordered from the Silverstone collection for my brother's birthday. I saw it said 6-7 week delivery time, but didn't specify an actual date. I looked a couple of weeks later and it still said the same delivery lead time on the product page, and there was no update on my order.I noticed on the F1 store that you could buy the same product with dispatch the next day. I was confused, so I reached out to the customer service team at Plus44 and they said it would be 6-7 weeks from my order date. I cannot understand how other retailers can send you the products from this store significantly more quickly.I asked them to cancel my order, to which they swiftly replied that there are no cancellations. All sales are final and there are no refunds. I was horrified at this response, which also seems to be against Trading Standards in the UK? These are not customised items, it doesn't even sound like the products have been produced yet. I challenged the customer service team and they ignored multiple emails thereafter. I have not heard from them again.I raised a dispute with my credit card company and have managed to get my money back. I ordered from the Official F1 store and got the same T-Shirt 2 days later....Still cannot quite get my head around the lead times. Nor can I understand the no refunds or cancellations policy. Customer service is non-existent and I honestly cannot believe that Lewis Hamilton is associated with this business. This experience has left my with a bad taste in my mouth....not protecting your customers and fans feels, dare I say, greedy? I so wanted to support Lewis and Mission 44 directly but I won't bother in the future.
We’re really disappointed we left the Silverstone concert early (without being able to re enter) to visit +44 store at Silverstone which was advertised 10-10pm as advertised to be turned away. Please don’t advertise to be open at a certain time if this isn’t the case we’ve missed out and are now separated from our group of friends tonight ;(
I feel the need to open this by saying - I LOVE Lewis, but shopping with this brand is a horrific experience. I’ve placed three orders over the past few years. Every time there has been an issue, from receiving the wrong size to the wrong colour to something just not arriving at all. Getting your money back is impossible. A replacement also isn’t on the cards. Customer service don’t reply and the times they have you’ll get an incredibly generic boilerplate message. I’ve had to raise a dispute via PayPal for an item I ordered in March but never received. I would say avoid at all costs.
Fast delivery! Unfortunately my shirt arrived damaged, but the shipping bag was undamaged. Complaints were easy and very courteous. Money was refunded, I ordered again. Shirt otherwise very well made, high quality, very nice. Always happy to buy again! Thank you 💜 44
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