Name: ponsford.co.uk
Telephone: 01142550075
Rating: 4.9

Gwen Guest

Graeme and William went that extra mile…

Graeme and William went that extra mile when fitting our new carpet in a bedroom. They were thorough and completed the work professionally and more importantly, cleaned up well after fitting the carpet. This will be a return visit to purchase a carpet from Ponsfords as we have been extremely pleased with the workmanship of their carpet fitters. Give them a pay rise! 😀 Thank you 👏👏👏

Date of experience: May 06, 2025

Philippa Brown Guest

10 months ago

Carpet fitting

Graeme and Will, their professionalism, attention to detail and skill in fitting our carpet exceeded all our expectations. They arrived on time, worked efficiently and left everything immaculate. The quality of their work is seamless, precise and beautifully finished. Thank you to you both.

Date of experience: May 06, 2025

Eadwulf Scott Guest

10 months ago

amazing service from start to finish

amazing service from start to finish. Staff are approachable and helpful but also give you time to look around without pressurising you. Jonathon was attentive and especially helpful with explaining how the products work, the ranges available and specific product knowledge. He has the highest standards of customer service

Date of experience: Apr 26, 2025

Eversley C. Guest

10 months ago

Fitters arrived at time agreed

Fitters arrived at time agreed, carpet was fitted in a timely manner and was happy with the fitting of the carpet. The fitters were friendly and tidy, they even hovered up when they had finished.

Date of experience: Apr 23, 2025

Randi Foster Guest

10 months ago

Perfect carpet fitting by Paul and Will

Paul and Will arrived promptly, were polite, friendly and very accommodating. They worked hard and completed the job in good time. The new carpet looks lovely!

Date of experience: Apr 17, 2025

Horace Wilson Guest

11 months ago

We bought a soda this morning

We bought a soda this morning. Exceptional service and advice from Stephen. Very knowledgeable, put us at ease and we both felt very comfortable with our purchase. Looking forward to the sofa arriving and being able to relax. Thanks.

Date of experience: Apr 06, 2025

Morty Fisher Guest

11 months ago

When things arent right, its good to know you are being dealt with by professionals

Had a couple of minor issue with 2 sofas. I am happy to say we were dealt with expertly from start to finish by Yolanda, Catherine and Liam. Tremendous service, polite, timely, good workmanship and good communications all throughout. They went over and above to overcome an unexpected hiccup. Thank you

Date of experience: Mar 28, 2025

Melissa Guest

11 months ago

First time visiting the store and was a…

First time visiting the store and was a great experience, the staff were so helpful and knowledgeable. Dealt with Bilal and Gavin who were great. The cannoli in the cafe were amazing too!!

Date of experience: Mar 23, 2025

January T. Guest

11 months ago

Carpet fitting with excellent customer service.

We recently had a carpet fitted. The whole service from start to finish was first rate. The carpet fitters did an excellent job. What stood out for us was they included removal of our old carpet and moving the furniture. This was at an additional cost but the fitters took the care to prepare the floor thoroughly before laying the new carpet. It was so refreshing to use company that put customer care at the forefront. I would highly recommend to others.

Date of experience: Mar 18, 2025

_Sills_98 Guest

11 months ago

New lounge carpet

Today Graeme and Jo fitted my lounge carpet, I can't thank them enough for their service, friendly and courteous, Highly recommend them. I'm thrilled with the result, thank you from a very satisfied customer.