Review Time
We were overawed by the range and variety of styles of sofas and chairs, but had an idea of some criteria for our needs. We were guided by Suraj, who helped us find exactly what we were looking for, and then rested with a cuppa in the cafe while Jonathan and Suraj put together our order. We were extremely well looked after and recommend the service at Ponsford very highly.
Unfortunately we had issues with a Stressless sofa bought directly from Ponsford. We couldn't have received better customer care than what we received from Ylanda at Ponsford. Her responses were always prompt and informative, we were always kept in the loop. We are now the owners of a new sofa, all sorted out by Ylanda. Can't recommend Ponsford enough!
What a fabulous store! The range of furniture is endless and well displayed. The staff are very helpful without being at all intrusive. We were able to choose the sofas we liked and our sales assistant Mary went through all the fabric options with us. Mary was then able to take our order and now we eagerly await our new sofas.
As a customer I have never ever been spoken to the way I was by one of the sales team at Ponsford. His attitude was appalling. His snobbery was unbelievable! He told me he had 20 years of experience and accused me of chasing and chasing an order for a sofa we ordered at the end of October 2024 and were still waiting for at the end of February 2025! He had no concept of logistics and didn’t seem to understand I needed a date to work to, to enable me to rid of my existing sofas. After a couple of baffling and bumbling left messages on my voice mail we eventually spoke for him to tell me, the chair had arrived but he didn’t know which lorry the sofa would arrive on. He couldn’t give a date as ‘didn’t I know that lorry’s have taco-graphs and drivers need to sleep’! 🤷♀️. Disgusting service ! He left me feeling so belittled I put the phone down on him ! When sofa eventually came the wrong cushions arrived with the chair. Totally non matching with the sofa and NOT what I ordered. It took another 6 weeks before the cushion covers were eventually dispatched. It was as though no one cared. ! I would never recommend anyone to use them - Look elsewhere!
I should have done this ages ago but Christmas got in the way and then I just forgot. Steve and Tom delivered my new sofa and chair on 28 November and then delivered another chair on 19 December. Both times they were very professional and friendly, respecting my property and making sure they didn’t trail any mud into the house. They also took away my old suite and if I remember correctly they disposed of all the rubbish too. They let me know what time they would arriving and kept me updated by phone. Great guys.
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Yorkshire's BIGGEST premium furniture showroom.
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