poolzoom.com

3
3 Based on 110 reviews

PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping...

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Average Rating

3

/
5

110 Reviews

5 Star
44%
4 Star
4%
3 Star
3%
2 Star
6%
1 Star
43%

Filtered Reviews

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Review Time

Won’t return

Bought product based on description provided by pool zoom. The description was incorrect. Part was wrong part. They won’t take it back.

1
Date of experience: Jun 22, 2023
Buyer Beware

I’d give it 0 if I could. Ordered tracks for my pool robot and a scrubber two months ago. Received tracking information within 3 days and the items still have not shipped. We filed a dispute with our credit card company and hopefully we get a resolution this way since their customer service was useless.

1
Date of experience: May 12, 2023
Eleanor Smith
Buyer Beware

I’d give it 0 if I could. Ordered tracks for my pool robot and a scrubber two months ago. Received tracking information within 3 days and the items still have not shipped. We filed a dispute with our credit card company and hopefully we get a resolution this way since their customer service was useless.

1
Date of experience: May 12, 2023
Colin Sanders
Fraudulent company

Fraudulent company. Ordered items from them. They sent items with postage due. Refused shipment. They claim they never received items back and refuse to refund money. After speaking with customer service, I now feel like they do this on purpose/ The box was probably empty. This is a new scam. What will they come up with next?

1
Date of experience: Apr 04, 2023
Eadwulf P.
Fraudulent company

Fraudulent company. Ordered items from them. They sent items with postage due. Refused shipment. They claim they never received items back and refuse to refund money. After speaking with customer service, I now feel like they do this on purpose/ The box was probably empty. This is a new scam. What will they come up with next?

1
Date of experience: Apr 04, 2023
Joanne Parker
Just bought a Hayward pump housing but…

Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email requesting return and refund. Buyer beware.Tip for consumers:BUYER beware. Pool zoom sells junk and defective parts. That’s why price is cheaper.Products used:Genuine Hayward pump housing from local Leslie’s store.

1
Date of experience: Jun 30, 2022
Meredith Sanders
Just bought a Hayward pump housing but…

Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email requesting return and refund. Buyer beware.Tip for consumers:BUYER beware. Pool zoom sells junk and defective parts. That’s why price is cheaper.Products used:Genuine Hayward pump housing from local Leslie’s store.

1
Date of experience: Jun 30, 2022
Bait and Switch!?

I ordered a $1600 Pool Robot, and they sent me another model which was half priced! I will update this review once I get resolution, but even the thought of them sending a cheaper item sends shivers right into my spine.

1
Date of experience: Mar 16, 2021
Azerpro1
Bait and Switch!?

I ordered a $1600 Pool Robot, and they sent me another model which was half priced! I will update this review once I get resolution, but even the thought of them sending a cheaper item sends shivers right into my spine.

1
Date of experience: Mar 16, 2021
Mandy Butler
Awful Customer Service and item not received!

“Made on order on 2nd May 2020 for a filter and paid extra for priority shipping. Still not even received over 3 weeks later and item still saying picking not even shipped yet! Contact customer service Erica who said last week she was sorry and would ship next day and send me tracking and email but never received and order still today says picking. This is unacceptable customer service very disappointing! Wouldnt use again!

1
Date of experience: May 24, 2020

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