Review Time
I received the items in a timely manner. But one of the chemicals expire on the same month item was received and two others in 5 months. I was hoping that they at least lasted till next year.Update: Poolzoom reach back out and address the problem in a timely manner and sent out a new set of chemicals. Thank you!
Shipping was fast. However the plastic nut that secures the power cord to dolphin cleaner cracked upon install. I did not overtighten the nut as it was hand screwed. Can this item be exchanged for the same item? Return policy seems do state that item cannot be returned / exchanged after install.
I needed the bottom section of the circuitry for my 30 year old Pac Fab (Now Pentair) filter. After determining the part number I found it listed on PoolZoom's website. I called and confirmed it was in stock. They had several of them. As my pool was out of service I needed this in a hurry. I ordered from PoolZoom and was pleasantly surprised it arrived the very next day due to their fast shipping.The people were extremely helpful when speaking in the phone. Their shipping was faster than I expected. I will be using them again for any future pool needs.
I ordered a $90 part for my Maytronics M500 pool cleaner that Poolzoom had in stock despite the 3 weeks delay in shipping at every other pool supplier. The part was shipped 2 days after I ordered it, and I received it one day before estimated delivery date. The part was packaged very securely, it was the original OEM part as advertised, and it was a perfect replacement for the broken part. Poolzoom sent emails for every stage of the order to make me feel secure that things were moving at a good pace. I had no reason to contact them about the order since their automatic emails kept me informed. So I don't understand those negative reviews Poolzoom gets. I was amazed that the price was right, the part was in stock, it was exactly as advertised, it was delivered ahead of schedule, it was a perfect replacement part, and my pool is now crystal clear. All I can say is "Thanks, Poolzoom. I'll be back!"
First item was lost during shipping and took a few days for an actual person to answer my queries but sent another. They did tell me they would expedite shipping but sent the next one via the same slow USPS process. Ultimately took almost three weeks to get a part I needed right now. I won’t use them again.
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