Review Time
My experience with customer service, branded product that fit exactly, and quick shipping was/is great. I’ve spent over $900 dollars with PoolZoom without a hitch. Chris is on the ball when it comes to information and follow-up. I was surprised when Chris was getting back to me quickly with information I needed and the emails showed time of reply, and I honestly believe that he is reviewing customer information after work hours with reply. I highly recommend PoolZoom for pool products.
Bought a 2" Multiport Valve A0553645 from them. They claimed it was the actual "Jandy" branded part. I went to install it, and it would not fit. For other reasons I had been contact with Jandy, so I reached back out to them. After several attempts to confirm why it did not fit, the gentleman asked if the Jandy name was on the top. I explained it was not and he confirmed that it was not a Jandy piece rather a knockoff by someone. Returning was extremely frustrating and getting the refund required multiple attempts too. Only to find out they did not refund the full price. Therefore, I am writing this review, following up with a call and documentation to Jandy and the BBB for what I believe is false advertising.
Bought a 2" Multiport Valve A0553645 from them. They claimed it was the actual "Jandy" branded part. I went to install it, and it would not fit. For other reasons I had been contact with Jandy, so I reached back out to them. After several attempts to confirm why it did not fit, the gentleman asked if the Jandy name was on the top. I explained it was not and he confirmed that it was not a Jandy piece rather a knockoff by someone. Returning was extremely frustrating and getting the refund required multiple attempts too. Only to find out they did not refund the full price. Therefore, I am writing this review, following up with a call and documentation to Jandy and the BBB for what I believe is false advertising.
I spent 177.00 on parts to rebuild my Polaris 380. The main drive I received had wobble in it. I sent in a video, which they said they never received. I was told they needed this for the manufacture to investigate this issue. I told them I just needed the gear. It’s a 5.00 part. You just lost a customer for only 5.00. And this review will have other customers look elsewhere for parts. Poolzoom thumb down.
I spent 177.00 on parts to rebuild my Polaris 380. The main drive I received had wobble in it. I sent in a video, which they said they never received. I was told they needed this for the manufacture to investigate this issue. I told them I just needed the gear. It’s a 5.00 part. You just lost a customer for only 5.00. And this review will have other customers look elsewhere for parts. Poolzoom thumb down.
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