Review Time
Poolzoom sent out a defective part. The multi-port valve was not damaged in shipping. This was a qc error and got sent out. But poolzoom refuses to do the right thing. They honestly will not even respond. Chris did first, but only because he wanted to blame me. After I sent a video never heard anything. Honestly looks like a knock off brand that they put Hayward sticker on. Do business else.
Poolzoom sent out a defective part. The multi-port valve was not damaged in shipping. This was a qc error and got sent out. But poolzoom refuses to do the right thing. They honestly will not even respond. Chris did first, but only because he wanted to blame me. After I sent a video never heard anything. Honestly looks like a knock off brand that they put Hayward sticker on. Do business else.
On May 8, I purchased a Scrubo Zoom Automatic Pool Cleaner. Despite following the provided instructions and charging the device overnight, it failed to turn on. I promptly opened a return request but received no response for a week. A return label was only provided after I made a phone call.I shipped the defective item back and requested a replacement. The item was delivered back to the seller four days ago, yet I have not received any further communication. When I called again, I was informed that it would take an additional two weeks to process the return, and only then would a replacement be shipped. This delay means I will not receive the new item until around July 10, which is two months since I placed the order and significantly reduces the usefulness of the purchase during the pool season.The customer service representative I spoke with was unhelpful and indifferent to my concerns. I have now requested a refund and must wait another two weeks for it to be issued for the defective item sold to me.This level of service is unacceptable and must be addressed immediately.
On May 8, I purchased a Scrubo Zoom Automatic Pool Cleaner. Despite following the provided instructions and charging the device overnight, it failed to turn on. I promptly opened a return request but received no response for a week. A return label was only provided after I made a phone call.I shipped the defective item back and requested a replacement. The item was delivered back to the seller four days ago, yet I have not received any further communication. When I called again, I was informed that it would take an additional two weeks to process the return, and only then would a replacement be shipped. This delay means I will not receive the new item until around July 10, which is two months since I placed the order and significantly reduces the usefulness of the purchase during the pool season.The customer service representative I spoke with was unhelpful and indifferent to my concerns. I have now requested a refund and must wait another two weeks for it to be issued for the defective item sold to me.This level of service is unacceptable and must be addressed immediately.
I purchased a Dolphin Nautilus from them and after two weeks it broke. I took video footage and pictures and even though they approved my return they kept $375.00 of the $600 we originally paid for a " restocking " feeseveral emails and attempts to get my money back providing proof they still refused so finally had to dispute with Amex. bad business ethics and they steal from customers. beware!!
I purchased a Dolphin Nautilus from them and after two weeks it broke. I took video footage and pictures and even though they approved my return they kept $375.00 of the $600 we originally paid for a " restocking " feeseveral emails and attempts to get my money back providing proof they still refused so finally had to dispute with Amex. bad business ethics and they steal from customers. beware!!
COMPLETE JOKE. ORDERED TESTING CHEMS - MOST WERE ALREADY EXPIRED.RECEIPT ?????????? NO !!! YOU HAVE TO SEND AN EMAIL REQUEST TO THESE MISFITS TO GET A RECEIPT. EVERY ASPECT OF MY PURCHASE WAS A DUMPSTER FIRE....GET YOUR POOL STUFF FROM ~~~~~~~~~~ANYWHERE ELSE~~~~~~~~~~~~~~~OR YOU WILL REGRET IT.
COMPLETE JOKE. ORDERED TESTING CHEMS - MOST WERE ALREADY EXPIRED.RECEIPT ?????????? NO !!! YOU HAVE TO SEND AN EMAIL REQUEST TO THESE MISFITS TO GET A RECEIPT. EVERY ASPECT OF MY PURCHASE WAS A DUMPSTER FIRE....GET YOUR POOL STUFF FROM ~~~~~~~~~~ANYWHERE ELSE~~~~~~~~~~~~~~~OR YOU WILL REGRET IT.
Ordered from their "sister site" TotalSprinkler.Ordered 4/16Website indicated "Get it by Sat, April 20th. Order within X hrs X mins."I didAbsolutely ZERO contact from the company until I got an email on 4/23 that it had shipped. That was actually just them printing the label and it didn't ship until 4/24.Received 4/26, which is fine except the website said I would get it 5-6 days sooner and that is what I was relying on for installation of the part.I reached out to customer service three times over this span to check on the item and shipping and never got a single reply. NOT WORTH IT to save $30-40 versus other reliable companies that have any amount of customer service.
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