Name: poolzoom.com
Telephone: 8887569666
Rating: 3.0

Joshua Wilson Guest

Slow inaccurate shipping times.

Ordered from their "sister site" TotalSprinkler.Ordered 4/16Website indicated "Get it by Sat, April 20th. Order within X hrs X mins."I didAbsolutely ZERO contact from the company until I got an email on 4/23 that it had shipped. That was actually just them printing the label and it didn't ship until 4/24.Received 4/26, which is fine except the website said I would get it 5-6 days sooner and that is what I was relying on for installation of the part.I reached out to customer service three times over this span to check on the item and shipping and never got a single reply. NOT WORTH IT to save $30-40 versus other reliable companies that have any amount of customer service.

Date of experience: Apr 27, 2024

Dwight Butler Guest

1 year ago

HORRIBLE EXPERIENCE!!!!!

HORRIBLE EXPERIENCE!!!!!! Ordered a new Hayward Diverter, It was shipped to me 3 days later. great, right? NOOOOOOO. The part was severely damaged and then they made me take photos to prove it wasn't damaged in transport. The part looked like it was run over by a truck.. Zero quality control.. Wait, there's more, so after several attempts to email them to get a response on when a new part would be shipped, I get a notification that I will receive a new part, BUT it is stalled and sitting in a US postal service location in Massachusetts.. You would think they would FedEx the part to me after waiting 8 days.. So now I have no idea when I will receive the part and they cannot be bothered to help me.. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!!!!!!!!!! I wish I went through Amazon. At least they fix the situation right away... HORRIBLE!

Date of experience: Apr 15, 2024

Jonny Guest

1 year ago

HORRIBLE EXPERIENCE!!!!!

HORRIBLE EXPERIENCE!!!!!! Ordered a new Hayward Diverter, It was shipped to me 3 days later. great, right? NOOOOOOO. The part was severely damaged and then they made me take photos to prove it wasn't damaged in transport. The part looked like it was run over by a truck.. Zero quality control.. Wait, there's more, so after several attempts to email them to get a response on when a new part would be shipped, I get a notification that I will receive a new part, BUT it is stalled and sitting in a US postal service location in Massachusetts.. You would think they would FedEx the part to me after waiting 8 days.. So now I have no idea when I will receive the part and they cannot be bothered to help me.. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!!!!!!!!!! I wish I went through Amazon. At least they fix the situation right away... HORRIBLE!