popinabox.co.uk

3.4
3.4 Based on 660 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.4

/
5

660 Reviews

5 Star
51%
4 Star
7%
3 Star
4%
2 Star
3%
1 Star
35%

Filtered Reviews

Filter Reviews

Review Time

Manuel Rogers
ALL I WANT IS A REFUND!

I ordered 2 Christmas Jumpers back in October of 2022 and I have yet to receive them, I requested a refund and I spoke to four different people via their chat program and each one promised me a refund ASAP, and I am still waiting and all I am getting is empty promises from them. My Order Number is - 438885874.The 4th person just now on the chat program named Sam has just hung up on me, after I explained my situation. i have spoken to a Freddie, Nylah, and a Nancy and nothing happens!This is taking the pee now.I just want to speak to somebody!!!they won't even give out an email address, their Facebook and Twitter accounts are bloody useless and no one answers them.

1
Date of experience: Jan 06, 2023
Vic H.
Customer service

I had a issue with my daughter advent calender and needed to use live chat , Phillipe was very helpful given the fact its so close to xmas , he sorted out a request for replacement and gave me £ 5 credit Fabulous customer service, would recommend

5
Date of experience: Dec 20, 2022
Armistead B.
5 stars

Fast and easy and reliable website to navigate and use

5
Date of experience: Dec 19, 2022
Maud P.
Great Service

Very fast customer service and friendly workers, easy to get answers and very helpful information

5
Date of experience: Dec 19, 2022
Wilbert
Quick and easy purchase

Quick and easy purchase, hopefully get in time!

4
Date of experience: Dec 19, 2022
Summer C.
****False Advertising****

****False Advertising****I ordered an item which also came with a free gift worth £99.99... The free item didn't arrive with my order so I chased it down with the company. It arrived today and is not worth £99.99 at all.. it was Aech 498 pop which you can purchase for £10. Very disappointed.. as they should of just given you the option to select a free pop figure of your choice. I have no need for this item so is wasted. I appreciate a free gift but its false advertising to say the item will be worth £99.99

1
Date of experience: Dec 19, 2022
Serge Romano
Excellent easy to order great value

5
Date of experience: Dec 18, 2022
Sid Bell
Joke of a website

This website needs to be shut down, its an absolute joke. Both previous orders had pops cancelled after waiting months, and months. I was given credit and discounts from it, which was only allowed to be used on 'in stock' products. Decided to take them up on the kind gesture, made and order, and guess what... part of the order now isn't in stock and I'm now still waiting.

1
Date of experience: Dec 18, 2022
Anne Sanders
Easy to use site found what I wanted…

Easy to use site found what I wanted straightaway.

5
Date of experience: Dec 18, 2022
Shqdox_
Took over a month to get issue…

Took over a month to get issue resolved. Agents wouldn't allow me to complain and wanted to refund me my money back as a good faith gesture despite I was owed a refund. Definitely a company trading standards need to investigate

1
Date of experience: Dec 18, 2022

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More