Review Time
My initial experience was likely a 1-star situation. I ordered on December 5th in time for Christmas, but there were significant delays. When my package arrived incomplete, I reached out, and the representative was very understanding, explaining the warehouse issues. They provided all necessary information and options to rectify the mistakes, showcasing fantastic customer service!
I ordered an advent calendar in October, and still nothing. It might be late or lost, but I can't get in touch with the service. There's been no response via email, social media, or the website. I received one email after placing the order, and now it's radio silence. Even the email communication seems unreliable.
I've had a very positive experience with this service. The website is user-friendly, ordering is straightforward, and I find the whole process easy. Even when some items are preorders and take longer, everything arrives safely and well-packaged. Overall, a reliable service that I’m pleased to continue using. Highly recommended!
I wouldnt even give them one star, i ordered a couple of items last month as christmas presents, theyve now cancelled my order, i should of just got the things from amazon but i decided to go with them , now theyve cancelled my order and if i try amd get the presents from amazon theyve increased alot in price. I wont be using pop in a box again there untrustworthy
When piab was relaunched, I was hoping that poor service would be a thing of the past. Oh, I was so wrong. Same old piab, taking money for items they don't have, not honouring back orders in a timely fashion, and failure to respond to messages.
Absolutely appalling, 2 very expensive items were packaged faulty was clear that they had been dropped prior to being packed by staff, i can confidentiality say this as the outer packaging was in very good undamaged condition , there's a reason why this site often has pokemon stock and thats because serious collectors know to avoid it due to poorly packaged items please read all reviews before purchasing, I am new to collecting and foolishly didn't read the reviews first, ask yourself this would you buy a ten pound burger from a burger shop with a three star health rating? No? So why on earth would you spend 50 to 100 pounds or more on items that will not be packaged properly these people don't care they ignore the reviews they have deliberately packaged damaged items knowing the customer cannot return thats right you cannot return the pokemon sets go check their terms and conditions do your wallet a favour and buy from a trusted site....oh but they have stock? Now ask yourself why.
Placed an order with these on 18/8/25, order immediately got cancelled by popinabox, Still awaiting my refund. They blame shopify, even though shopify say the refund has not been processed by popinabox. Pop have ignored my previous 3 emails & this is 3 weeks since they cancelled my order. Currently £339.96 down! Please avoid this company
They took £169.98 for items they never even had, they cancelled soon after and are failing to give my money back. They’re blaming Shopify for apparently putting a hold on the funds, yet they are still actively selling and receiving money on their website. Meanwhile my credit card payment is due so I have to incur interest or cover the funds from my own money. Absolutely ridiculous!
Placed an order for some collectibles cards. Later the same day they cancelled my order with no explanation. I then saw they had relisted the cards on their website at double the price! Nice. It is now a week later and I have still not received my money back. Avoid this company.
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