Review Time
Proform financing customer service is terrible.Their website sucks too. Just a simple task like changing your password is not an easy task. You'll have to call customer care for that, and guess what?! They won't answer your call.I DO NOT recommend using their services.
I have a Proform Hitt H10 I purchased in January 2024 and I'm currently having noises coming from the unit and has issued service request a couple weeks ago and I have been getting the run around. Stay away from there products. Customer service is awful!
The console on my elliptical was having issues. I texted customer support and they are sending me a new console. I could not believe this amazing service because my elliptical is past the warranty so I was sure I was going to have to purchase an entirely new elliptical. This was such amazing news!!
I bought the Proform 5000 one and a half years ago, uses it twice a week max, suddenly the machine stopped working , contacted CS only to tell me that my warranty expired after one year , for the money I paid (about 1300) I would expect much more than this junk.STAY AWAY!
If your in the market for an affordable good quality treadmill do not buy a pro form or any of their affiliates such as nordic track I recommend Horizon Fitness i'm not an influencer this is my personal experience. I bought an overpriced treadmill from pro form it already with a missing A wire and Hex Tools plus all the screws and bolts were removed from the original hardware kit and thrown in to a foam container together nothing was labeled so i sent it back because i paid too much money to receive the treadmill in that condition now i have to pay almost $500 for restocking and processing fee terrible company I ordered another treadmill from Horizon Fitness and it was brand new i had everything i needed to assemble it i just want to warn anyone else that's in the market for a treadmill!!!!!!
The product I bought the 1295i treadmill was very good and I have had it for 4 years. The best home use treadmill I have seen. The only problem was the that the board broke. But i reached out to pro form and they helped me with advice on how to change the board by email and on youtube
Software update bricked the tablet control. They refuse to replace or send out technician. Won’t pick up where delivered. Have to disassemble machine to replace. But will only pick up 4 pieces. Hours on phone. Worst company I have ever dealt with.
I purchased my elliptical on 10/2023. Three months later it is unusable. It sheds more parts than my German Shepherd sheds hair. I purchased the extended service plan and "White Glove delivery and assembly. What a farce! The guys who did the assembly admitted that they had never assembled an elliptical and this was their first one- no training. The Ifit screen does work well but the machine was loud upon the very first use. Three months later, I have several screws and an iron sleeve that has fallen off one of the fulcrums. However, I did contact Proform and all though it was a bit protracted they did fix the issues. The assembly was done by the delivery guys and they installed a number of screws and washers in the wrong places. Consequently, the machine was pretty loud. It's too early to say if this elliptical was a good deal or not , but Proform did follow thru on their service commitment. The lesson at least for me, is to hire a service that knows how to assemble these machines unless of course you are capable of doing so on your own.
My Proform treadmill has become an essential piece of exercise equipment for my family. We love how motivating Ifit is and use our treadmill almost every day. When we had a setup issue it was resolved quickly. We loved the equipment so much we also bought a studio bike.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop ProForm online. ProForm is a world leader in home fitness equipment. Shop professional-grade treadmills, training cycles, and ellipticals!
www.smokyboys.com
hereforwomen.com
santiagoways.com
consumerpulse.co.uk
dandoy-sports.com
neolemon.com
robertssolicitors.co.uk
iblush.com
mclhomemade.com
eadistribution.co.uk
