Review Time
I purchased a ProForm Trainer 12.0 treadmill (Model PFTL99721.0) from iFIT in late 2022 or early 2023. During the first year, I used it very lightly and occasionally, never more than 2 to 3 hours per week, and there were several extended breaks when it wasn’t used at all.Despite this minimal use, the treadmill’s iFIT touchscreen console froze completely—stuck on the iFIT logo screen and unable to boot or function. The rest of the treadmill—motor, belt, frame—is in perfect condition. The machine is now totally unusable only because the console failed.I’ve spent hours trying every reset method, followed every online suggestion, and contacted customer support. The only solution they gave me was to pay $400 out of pocket to replace the console.This is unacceptable. The console clearly has a known reliability issue, and many users online report similar failures. What’s worse: the treadmill cannot function at all without the screen—there’s no manual mode button, no physical override. This is a terrible design flaw that locks users out of their own equipment.I’ve lost over a month of workout time, and as a parent, my time is extremely limited and valuable. I purchased this product in good faith expecting a reliable machine, not something that would fail from light usage within such a short time.iFIT should: • Cover or heavily discount the console replacement; • Reevaluate their reliance on buggy software as the single point of access; • Stop pushing responsibility for poor design onto customers.I hope other buyers see this and think carefully before choosing a product from this brand.
I’ve had this treadmill for a while now and overall, it’s a solid machine. It runs on a program called iFIT, which is decent, but it does require a paid subscription. Thankfully, there is a manual mode that doesn’t need a subscription. I did try iFIT for a while, but eventually found that I preferred using manual mode, so I ended up cancelling my subscription.One major downside, though, is the constant software updates. It feels like there’s a new update every week. My treadmill is set up in my shed gym, and because it’s a metal shed, the internet connection isn’t great out there. The problem is, if the treadmill hasn’t updated, you can’t use it at all—not even in manual mode. That’s incredibly frustrating, especially since I work out early in the morning. I get up, get ready, head out to train—only to find the treadmill unusable until I can get a stable connection to update it.Honestly, if I had known the machine required such frequent updates just to function, I wouldn’t have bought it. You should absolutely be able to use manual mode without needing to update the entire system first.
When I call for a repair the persons ( I called twice) wanted to sell me a service (that is not in the warranty, they said). They refuse to tell me how much it will cost and in both calls I was put on hold for about an hour each time, that is unbelivable for customer service. I renew the warranty on June 2nd for 3 years but they do not really care for customers. One of the worst services in the U.S.A. I will call them again when the machine is broken completely.
I purchased the white glove delivery service when I purchased my ProForm, which per the Proform website is "White Glove Delivery & Assembly:Your product will be delivered into any room you choose and assembled by our professional team of white glove delivery and assembly technicians. All packaging will be hauled away."This did not happen. It was delivered by FedEx and left outside on my driveway by my side door. When I called ProForm to find out what was going on they said that I would get a call in 3-5 business days to set up a time for the white glove service. WTF? That is not what it says on their website. It's supposed to rain all day here tomorrow and I have no way to get it inside and out of the rain, nor should I have to do that. They told me to find a tarp and cover it until I'm contacted, or find someone to help me bring it into my house. Again, WTF? I should not have to do any of this as I paid for it to be delivered into my house per the White Glove service. Their website LIES about this service.
I received the IFIT Treadmill not too long ago and before actually using it I was eager to try using a treadmill at home. I was worried that my motivation would be minimal unlike using one at the gym. The features and ease that provides has been great, I have an extra pep to my step before and after working out at home. The treadmill ride and incline is smooth which the latter is what I’ve been using the most. Working on building an at home gym now. This is an incentivized review.
this was given to my wife and I.It's a great wedding gift and we love it. We use it. It's sturdy, collapsable, and has all the bells and whistles you might need. I think it's very high quality and going for a run is fantastic. We use it AT LEAST 3x a week but whenever I get free time, it's so easy to break out and use. I love this thing!!!
Absolutely awful. Bought Proform running machine in June from John Lewis. My daughter was running on it two weeks ago, it let off a massive bang stopped moving and she went flying. It comes with a two year guarantee and yet Pro form will not fix it because it’s not kept inside an insulated house. It’s kept in a log cabin which had heating in it. What a lame excuse. Absolutely fuming. What is the point of a two year guarantee from JL when they say it is the manufacturer who is supplying the two year guarantee. You buy something from a reputable company & for what! Proform seriously horrendous customer service. Certainly won’t be purchasing anything from them again.Guarantee from JL & Proform worth less then the paper it’s written on..
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