Review Time
Tried to open an isa account but they need to do more checks, because their software struggled to match a modern passport and my live video - that’s was days ago and now the ISA rate has reduced. They then send me a very invasive survey basically trying to assess if I had received any inheritance or was likely too, are your parents alive, if so how old are they?!?!? Wow, and all I wanted was an isa…The welcome e-mail is laughable…“ I have also grappled with terrible software. I can’t count the number of times I tried to log in to various pensions and investment services and found them out for maintenance. And super hard to log in to. Or to have a terrible mobile app; or worse, no mobile app at all”They need to have more robust software before articulating their concerns about other platforms…Invasive communication and ineffective tech
Couldn't even open a CASH ISA due to their stupid system. You submit ID, and then they keep on asking you to: "We require a resubmission of your document because when our system requests an additional selfie or document, both items must be provided together—one cannot be submitted without the other." There was nothing wrong with the document nor the selfie, they kept messing me about and their reply response time was lousy, in the end I told them I was no longer interested, I went to Etoro instead where they treat you like an adult and have a better rate of interest too!
Customer service is thorough and of a very high standard, but it can be slow for requests out of the ordinary, like what happens when moving abroad etc. It would be so much easier if Prosper just published this information the way some other platforms do.
What a great company to deal with! The customer service is above and beyond any high street banking chain. Online chat has immediate replies with knowledgable people, not just a bot to start with. Not only knowledgable but extremely helpful. If only all banking was like this!
I was invited to invest in a savings account at 4.6%, but only received about 4%.This company apparently failed in its promise. Response by email from Prosper is this was a boosted interest account and a second payment was due from Prosper, which arrived 16 th Feb. I just didn't understand the process but all good now. Now that I understand how it works I'll consider investing further.
Answered before working hours with enough info that I checked 'Summary' in docs and understood boost payment. Further response to give timing for withdrawal availability. Having read some of the negative feedback I felt it important to say I felt well supported.
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Prosper was founded to bring More for You by maximising our members’ potential wealth. We provide pensions, investments (both public and private) and savings accounts that have clear charges.
And we keep them low.
With Prosper’s flexible Stocks and Shares ISA, you get:
No platform or transfer fees
Refunded fund fees on over 30 top ETFs (BlackRock, Vanguard and more)
Real human support when you need it
Our pensions (Self Invested Pension Plans) are also free to open and free to fund.
We charge no platform or transfer fees to move your existing pensions or ISAs to Prosper.
We have market beating cash savings rates on fixed, easy access and notice accounts and again, we take the absolute least possible interest for ourselves that we can so that we can pass on as much value to you as possible.
Recently we have brought our members private markets funds and we intend to much more in the app to bring private markets to our sophisticated investors with a simple interface.
Our members benefit from zero fee access on 30 index funds from the world's leading asset managers, zero platform fees and zero transaction fees. In the future, we will charge members a fair platform fee and low, fair and transparent fees for any other investment products we think represent great value.
Prosper founder and CEO Nick Perrett and Chairman Ricky Knox have previously worked together building Tandem Bank. The company is backed by the founders of Monzo, Capital One and Admiral and other leaders in financial services.
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