Review Time
I would give a zero-star rating if possible. The technician took two days to bring a replacement door for the washing machine and was repeatedly late. Once the door was finally replaced, the machine started leaking underneath. When I contacted them about the issue, I was asked to send a video, which I did. The technician was rude and accused me of harassment. There was no warranty, no receipt, and he demanded cash payment. I would NOT suggest using this service.
If I could rate this service with zero stars, I would. The technician took two days to deliver a replacement door for the washing machine and was late multiple times. After the door was replaced, the machine leaked underneath. When I reported the leak, he requested a video, which I provided. The technician was disrespectful and claimed I was harassing him. No warranty or receipt was given, and he insisted on cash payment. I cannot recommend this service.
Excellent service. Used Protech online form to book an oven repair. They called me back the same day - it was a Sunday! The engineer talked me through a few bits over the phone and managed to sort my problem without coming out or making any charge. Would definitely recommend and will use them again in future.
Our 9 year old Hotpoint washer was getting very noisy, so asked Protech to come and check. As I thought the drum bearings were on the way out as was the pump etc - so it was taken away and repaired in their workshop. We received it back this morning in pristine condition to work for another 9 years - and it’s already eating up the backlog. So all brilliant - the repair, the service and the timing. Richard should be congratulated on establishing and managing such an excellent company. I can’t recommend him/them highly enough - and would urge people always to think about getting appliances repaired rather than throwing them out and buying a new one! Thanks Richard.
20 year old Zannusi washer dryer stopped working mid cycle. Made an appointment with Richard who arrived promptly, diagnosed the fault and had the necessary parts on his van to repair it. Very pleased with the service and the result.
I found this company through a google search after my Bosch Microwave packed up. I completed the online form in the evening and someone called me first thing the next day. Richard has just visited and fitted a replacement fan for far less than a new microwave would have cost. Great service!
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Welcome to Protech Appliance Repairs, your trusted partner in appliance repair across the North East UK. As a family-run business with over 30 years of experience, we specialise in repairing a wide range of household appliances, from fridges, freezers and washing machines to tumble dryers, cookers, microwaves, and dishwashers.
We pride ourselves on our commitment to quality and customer satisfaction. Our team of skilled engineers is dedicated to diagnosing and resolving appliance issues efficiently, using high-quality parts to ensure lasting results, and all backed with a 12 month standard guarantee on functional parts.See more
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