protectapet.com

4.8
4.8 Based on 201 reviews

Our team of dedicated cat lovers are here to create 'habinatural' safe outdoor territories for your cats, enabling them to exhibit their natural wild behaviours and providing you with total peace of mind. Bestowed the King's Award for Innovation and Inter...

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Average Rating

4.8

/
5

201 Reviews

5 Star
90%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
2%

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Nicolas Johnson
A+++++ all round

The customer service is top class. So helpful and knowledgeable. Quality kit but I guess only time will tell if I should have ordered the stronger mesh! Fab company to deal with. Highly recommended for total peace of mind for your fur babies 🥰

5
Date of experience: May 06, 2025
George
Fantastic product

Fantastic product, great service 👍

5
Date of experience: May 06, 2025
Micah
Great product which does exactly what…

Great product which does exactly what it needs to do.

5
Date of experience: May 02, 2025
OptionnMC
Cat fence

Great product well worth the price absolute quality

5
Date of experience: May 02, 2025
maximefacon
Excellent I have a disability and…

Excellent I have a disability and having this fence means I can let my cat out the back garden and have peace of mind. She loves been able to go out it’s made a massive difference. So whilst it is very expensive especially if you have no choice and need the installation service. It is really worth it and I am glad I did it.They were also very helpful and the install team were good

5
Date of experience: Apr 30, 2025
Alex Wilson
Had problems with some parts but customer service was very proactive to fix my issues

I originally published a bad review because my package came missing parts (cable ties) and some of the plastic parts came defective, breaking during assembly or a few weeks later. After seeing the review the customer service team approached me for a resolution. Even before contacting me they already had sent some replacement parts to my home address. To be honest I haven’t had the time to install them yet, but I think customer support like this should be treasured and that is why I’m changing my review to 5 stars. Even if the first impression was bad, they did more than I expected to fix the issue, and for that alone I already have much more respect for the company. I’ll try to install the new parts this weekend and hopefully my balcony will be 100% secure for a long time afterwards.

5
Date of experience: Apr 29, 2025
Great Product, Great Service

We bought this Protection System to replace our old one which was long overdue. The build quality on the ProtectaPet system is excellent. It was also very easy to install for anyone with the most basic DIY skills.We had made a miscalculation in my initial planning and needed to order a couple of extra items in order to complete the install as quick as possible. Eve and the team pulled out all the stops and had the item sent out and delivered the very next day, Excellent….our cats were very pleased too!

5
Date of experience: Apr 28, 2025
Charlee Barnes
Like I am sure many people this was…

Like I am sure many people this was the first time we needed to protect our garden to keep felines safe. Received excellent support from the cat centred Jade as we were concerned that our Victorian walled two level London garden might be very difficult to secure and be acceptable to our neighboursNo difficulties though as we were also changing the fencing between our neighbour that did take us a few days . the protectapet system was delivered very promptly the instructions were clear and it took us a day to fit - just two of us covering 30metres It is discreet and smart the garden is still a place of beauty and the siamese family including a teenage kitten and a noted wanderer are safe and sound - no attempts to break out And our many little bird friends perch on the end of the netting before moving across to the high level feeders. Since the noted wanderer had a bad experience and had to be found and returned they had only been outside on harnesses - which were loathed . They now are so pleased to have their freedom in the sunshine and the home is calm and settled

5
Date of experience: Apr 28, 2025
Charlie Wright
A very good product

A very good product - we’ve installed it ourselves and the video was helpful and the team helpful on WhatsApp. It’s a bit tricky but it’s a very good solution and our cat is out now after a year having to be indoors.

4
Date of experience: Apr 28, 2025
Deb S.
Good product but not as easy to put up…

Good product but not as easy to put up as you may think. Corners are a nightmare and neither the instructions nor videos show how to do them.

4
Date of experience: Apr 28, 2025

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Business Details

  • Our team of dedicated cat lovers are here to create 'habinatural' safe outdoor territories for your cats, enabling them to exhibit their natural wild behaviours and providing you with total peace of mind. Bestowed the King's Award for Innovation and International Cat Care's prestigious 'Cat Friendly' Award for preventative feline care, join the revolution in preventative cat care. Choose safe outdoor access for your cat.See more

  • email info@protectapet.com
  • call 08009994008
  • language https://protectapet.com

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