Review Time
Ordering was simple, shipping was fast, and the product is fantastic! I've purchased about nine puzzles this month for Christmas, and I want to express my gratitude for the joy they’ve brought to those who received them. This has been the best gift I've given, judging by the smiles on their faces... a HUGE Thank you!!
I need to say that I am amazed at how quickly you all print and ship. The first time I purchased, I was shocked. Then what is even better is that the puzzles themselves are very high quality prints. I have purchased from PuzzleYou and another competitor and PuzzleYou without questions has been the best. Most modern customer service practices are ok - PuzzleYou seems 5 stars out of 5 stars. I am very impressed with the selections of formats - and with those formats comes an extremely well tailored user interface and experience via the upload and editing process. I admit - I do choose to use photos that fit within the image’s field orientation (landscape or portrait) and when the photos are uploaded “magically” the system is able to “decide” the best placement within the field via cropping, etc. I just had to send a message to say that I am really happy with what PuzzleYou does. Elite shipping - I was overjoyed to see that you were all in Williamsport. My daughter and her husband live in Philly. They love it there. Anyway - they will get the puzzle well before Christmas and I cannot wait to see her 🙂 when she sees it. I had ordered my wife a puzzle (she needs an endorsement - she is a puzzle genius) and my daughter said “wow! She’s going to love that! I love it!” And I thought at the last minute to get her one as well. Ordered somewhere around 10pm CST on a Friday night, selected express shipping because it is worth it, and before 12 CST on Saturday, I had a UPS tracking number.Now - I order A LOT. PuzzleYou’s service is TRULY freaky fast and TRULY high quality.
Misleading local website address Canada but product exported from Germany. As a result, i had to pay not only local canadian taxes but also customs fees of $29.27 and 20% European VAT. Adding shipping costs of of $14.99S the puzzle that costs $59.99(20% VAT included) costs me $104.25. Insane and dishonest sale practices.
Somehow my order got the wrong address on I messaged the company to get it changed I could not find a phone number anywhere to call the company I finally found one for the warehouse but it closed long time ago 5 hours later my shipment got shipped out to the wrong address and then I see on my email to the company my message might not be read for a day or two that's bologna no phone number to call so if there's a problem you're screwed so now I'm out money and I don't have a Christmas present for my sister and if they did take the money out then you say change the address for my credit card but they didn't change it for the delivery I will take this off please straighten it up but otherwise I'm leaving this on update on this so their phone number for puzzle you is under construction so there is no phone number to call if you got a problem I emailed four times two different places at the company that they had the wrong address sending my packages out 5 hours later you got shipped out going to the wrong address because none of my emails were read and I couldn't call them so today I got an email back say ing you're out of luck you can't return it and we can't change the address I called UPS they were going to charge me another 99 or 96 dollars to get it sent to a different address I spend an hour and a half on the phone and I think I finally got it straightened up I'm not sure I don't know what I'm going to get it so thank you puzzle you for screwing up my Christmas not helping at all for the problems I was having and now my sister won't have a puzzle with her deceased husband her and me on it for her put together or one of us in the mountains because you don't want to help anybody I'll never buy from your company again and I recommend no one else do it
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Custom Photo Jigsaw Puzzles made easy! Choose & upload 1-65 of your favorite pictures & select 2000, 1000, 500, 200, 100 or 48 pieces. 250+ puzzle templates & 80+ gift box designs to customize with your message. Fast 2-day UPS shipping from our friendly team in Pennsylvania, USA.
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