Review Time
I ordered an item but received an empty box. When I contacted the support team, they informed me that everything was handled correctly, so I won't be receiving a refund. Essentially, I spent 100 euros on just a cardboard box.
This is a complaint regarding the poor service from a brand that claims to offer high quality. Unfortunately, the experience was marred by inadequate customer support and a complete lack of care. A store to avoid, as it operates more like a low-tier establishment with subpar service.
I am utterly appalled by the treatment I received as a long-time customer. I ordered a pair of joggers online, but after UPS supposedly delivered them, they were nowhere to be found when I got home. Despite multiple promises from the support team to resolve the issue, I received no follow-up. I eventually had to escalate the case and thankfully got my money back through a payment service, but I will never shop with them again. Their customer service is shockingly poor, especially for a brand that charges luxury prices.
My experience with online shopping from this brand has been dreadful. After they lost an item during the return process, they claimed I never sent it back, despite having photographic evidence from their warehouse. I may need to consider legal action. If you appreciate their style, it's better to shop in physical stores to avoid these issues.
I ordered loafers in size 40.5 but received size 41 instead. After returning them for an exchange, I again received the wrong size. The entire shopping experience has been a farce, with customer service unable to resolve the issue. They offered a small compensation, but I just want the correct size. I am truly disappointed, especially from what is supposed to be a high-end brand.
Let me describe my terrible experience with this brand. After several emails, it became clear that I was not dealing with a real customer service team but rather a scripted response system. Delivery issues compounded the problem, and now all I want is my money back. This has been a frustrating ordeal, and I will never shop here again.
This has been the worst shopping experience I've ever had. I returned an item via UPS, but no one picked it up, and now it's been months without resolution. The customer service was incredibly unhelpful and rude. I regret spending my money here.
While the initial delivery was somewhat slow, the real issue is the choice of UPS as a delivery provider. Their service is consistently poor, and the pickup locations are inconvenient. Because of this frustrating experience, I am unlikely to shop here again.
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