Review Time
We opened a savings account after paying off a home loan. We let the money sit and earn(?) 0.3%. interest. Since we didn't actively access or use our savings account, they started charging $5/month inactivity fee! What? It's a savings account! They claimed they mailed us notification---we never received. RBFCU emails us advisements but they state they don't email or text notices. And logging online to your account, they only show 2 months statement history. Their response is it's their policy. Their policy is the Wild West: Highway Robbery. Steer clear!
My car loan is through RFBCU and I have sent them documentation of my insurance for months now and they just decided to charge me their own insurance. Despite uploading the proof to their site that they ask you to upload to repeatedly.
Their website has been not working and I am unable to get access to my bank statements. They are going to charge me $150 for the bank statements and take 10 days to get them to me. And THEIR WEBSITE is the cause of me not baking able to do it on my own. No rush to get me what I need and a crazy fee to add to their website not working. Mind blown at the lack of customer support and trying to make this right. Not surprised there is a 1.5 star rating.
We were scammed on a website . We asked RBFCU to help us recover our lost funds . They denied our claim because the transaction between the seller ( them ) and the buyer (us) was successful. That’s all the bank was telling us . That as long as the transaction was successful, we had no grounds for a claim.We lost a lot of money .RBFCU did nothing to help us
I've been with RBFCU for about a decade now, and for the most part it has been fine. However, my interactions with them today has made me want to bank elsewhere. I contacted support over an issue, and before we could discuss it, they wanted my entire card number to verify my identity and said there was no other way to do so. This is ridiculous because I know I have a security question, and my last four of my ss or card should have been enough. I had some other problems today, and it basically went as there is nothing they can do and I will be charged a fee. They have been mostly reliable up until I needed them most.
As a credit union, RBFCU has exceeded my expectations. But...This problem has existed for over a year. RBFCU sold the management of my 401k to Nationwide years ago. RBFCU attached the wrong information to my account when that transfer happened and now I can't get to my retirement account. Both organizations will not take responsibility or offer help. I could never suggest trusting RBFCU with investments. Follow up: as expected, RBFCU has quickly reached out to try to help. The problem was the person who originally created the paperwork.
I have used them for fourteen years and USED to love them, but there have been far too many times I’ve had after hour issues and you absolutely cannot speak to anyone outside of normal hours. HORRIBLE service in that regard and their F’ing worthless automated answer system makes you listen to long winded speeches only to lead to dead ends where it doesn’t recite numbers you type in and/ or the system hangs up on you. My advice, find a bank that gives a damn about their customers
This 1-star is for Nick in the Home Loan Collections Dept. of which I was accidentally transferred to when my home loan isn’t late. (Which legally-speaking means the loan payment is 30 days past the due date and it’s at 16 days atm, and will be paid by EOW which isn’t the issue or what I was calling about.)Nick started the call off by speaking poorly of the RBFCU rep that transferred the call for giving him the wrong information - which seemed odd, but after how he treated me, made sense, as everything Nick said was a trained gaslighting technique to get me to make a promise to pay for an account that’s not overdue. Which wasn’t what I spoke to him or the original rep about. This went on and reached an extremely offensive level with Nick refusing to transfer me to someone above him. He disconnected the call when he didn’t like his behavior being called out and I called RBFCU again and made a formal complaint. (And received a resolution to my original request.)If RBFCU trains collection's reps to treat customers like dirt, when we literally pay your salaries, I hope all of you sleep really badly night after night. That includes Nick.
I am very disappointed with RBFCU. I had to file for Debt Consolidation. One of my Deposits was not changed in time. So the are not allowing me to withdrawal my pension. I have bills to pay and i will not be able to pay some of my bills due to this. $800 dollars I will not get.RBFCU took care of the problem
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more
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