Review Time
My account bill pay option has been frozen. I went to the branch on Potranco to ask why and to find out if the scheduled bill was paid. Time 0900.I was informed the bill was not paid and the branch was not able to help me. I was given a phone number and the branch set up the call in an office. It took almost 30 min before the phone was answered.I was advised he couldn't help me and I was transferred to another number. Once again I couldn't be helped and I was given another number to call. I called the number and was informed they were closed.I have been a member of RBFCU for almost 40 years without issues and this really upsets me. I did not create this mess and do not believe it is my responsibility to fix it. I want the account unfrozen and some answers on the impersonal practice's RBFCU is using.7 Aug 2023 update i contacted customer service on 7 Aug to discuss this matter. They advised i needed. to update my account credentials and contact bill pay when tis was done. I again drove 17 miles to the potranco branch to comply with the request.Once updated bill pay was contacted. One of the bill pay supervisors informed me the bill pay option would be permanently removed from my account. I asked why and was told thats our policy and you will need to make other arrangements to pay the scheduled payment.I advised this was not right and i should have been told this BEFORE driving to potranco. I asked the supervisor for a number at corporate to file a complaint and was advised corporate Does Not speak to members and i had been given the answer.If this is true it is no wonder RBFCU is going down.I know no activity that can move forward without checking the pulse of the members. I am appalled.NdE
I am a long-standing customer both having my mortgage and auto loan earlier this year. My credit card was transferred to world card. There was a technical issue and my auto pay did not go through. I called multiple times and in frustration ended up paying off my card. Two months later I received an additional bill and when I asked for a review, they refused to work with me and had me pay $68 more after I had already been told what my payoff was two months previously. I don’t recommend their new credit card services credit card services at all.
Amazing Customer Service!I received my replacement debit card as the one I currently had was expiring at the end of the month. I was given the 800 number to call to activate my card but was having difficulty. I called and spoke with Kylie today and she not only connected me to the activation number but stayed on the call to ensure everything went through ok. In my opinion, she went above and beyond to make sure everything went smoothly and was extremely kind and friendly as well. Thanks, Kylie!
They stole my hard earn money by posting my paycheck a day late, instead of 1 day early as it suppose to. And they took 4 time of courtesy pay , which is $88 in total, and post my payroll the next day. I called and explained , and they being a smart ass about it. So i went ahead and close out my account with them. Your lost!
We opened a business account at RBFCU for our pasture raised chicken business in 1/20. Recently, we had a number of fraudulent transactions. We reported the transactions as soon as our accountant made us aware of them. However, since the transactions were not reported within 24 hours and no fraudulent transaction have been attempted since the card was closed (the card was closed when we reported the transactions), they will not be investigating the charges nor refunding the amounts. Our accountant didn't flag the transactions for us to review within 24 hours. Just because there haven't been any further attempts at fraudulent charges doesn't mean the previous fraudulent charges aren't valid. The transactions are clearly fraudulent. Any review of the merchants and attempts to contact them would make it abundantly clear. But due to RBFCU's policy, no review of the transactions nor the merchants will occur because the transactions were not reported within 24 hours and no further attempts at fraudulent transactions have occurred since the card was closed. Their own internal policies ensure that we will not be reimbursed for clearly fraudulent transactions. Do not bank with RBFCU. If you bank with them, you are at serious risk of paying fraudulent transactions. Especially if they are not reported within 24 hours. It seem to me their internal policies are structured to avoid reimbursing legitimate fraudulent transactions.
The mobile app is worthless. Can't activate my debit card. I have had to replace the debit card multiple times due to chip failure in a short period. Can't access money payments that aren't going through. I just emptied my accounts I just closed my accounts. Thought they were going to be good but their systems just aren't up to standard. Caused many dilemmas suddenly not being able to access funds at the worst time with no warning despite over 20,000 dollars in my account. Not a lot to some but to me a lot to have hijacked and inaccessible.
RBFCU BILL PAY - EXECUTIVES/EMPLOYEES GIFT THAT KEEPS ON GIVING! Last Wednesday June 7th I log into the RBFCU mobile app and see one pending payment that was processing. Knowing there was an inconsistency between the app and online banking I took a screenshot. The following day I'm on RBFCU.ORG and see where 2 payments had had actually come out to the same biller. Because of it I was charged a $24 insufficient funds fee. Thinking to myself how many others have been screwed over because of it! I DO NOT HAVE COURTESY PAY ACTIVATED, but today when calling in explaining for over 5 minutes my situation only to be transferred over to bill pay, then having to explain once more to a rep that spewed nothing but lame excuses as to why this occurred stating "they" (as in whoever manages their bill pay program), made payment and they're attempting to recoup those funds!" My response, NO EXCUSE! She attempted to tell me that bill pay is an outside entity of RBFCU and "they" had actually paid Bank of America even though COURTESY PAY IS NOT ACTIVATED! At that point it should've been a $24 fee and END OF STORY! Just today I see once again through the mobile app that again payment will be attempted. Know this is RBFCU's ATTEMPT TO ASSESS AS MUCH IN FEES AS POSSIBLE! Not satisfied with her response I asked to speak with the supervisor, Amanda, and what she attempted to explain went in one ear and out the other! She stated that payment was made, I'm like LADY BACK UP! HOW WAS PAYMENT MADE WHEN COURTESY PAY WAS NOT ACTIVATED?! SHE DID NOT HAVE A LEGITMATE ANSWER FURTHER SUPPORTING MY SUSPICION RBFCU IS AFTER YOUR $$$! Because I believe in reviews making others aware of scams being perpetuated against it's members I write this! BBB will be contacted because RBFCU has failed to take responsibility rather stating it's "bill pay" aka "outside entity" as if somehow they're not involved! YES, A BANK MASQUERADING AS A CREDIT UNION!
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more
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