Review Time
Terrible customer service member for about 2 years and they have no care for members won’t work with them on difficult situations and do nit value there members it’s sad sad do not go to this credit union I promise you will regret it
Being a member of RBFCU since 1982, I have seen customer service go to total crap. They have lost the personal touch, don’t return phone calls, want to work via email. They seem to work better with people that have low credit scores and excellent payment history. Treating credit worthy people like they are dirt with question after question after question. I have also personally seen members with poor credit get loans right and left without any problems. I guess they like these consumers more because they get more interest off of them.
My wife and I got a home loan through RBFCU. Not only was the rate 0.787 (2.875 rate locked in February, 2022) better than the builder preferred lender (30 day rate lock only) ,RBFCU extended their 60 day rate lock all the way through closing for no extra charge (October, 2022). The builder set up Closing initially for April and then without warning delayed it indefinitely. RBFCU saved us tens of thousands of dollars. Nobody else gives an 8 month rate lock. We would have been stuck with a 7+% loan or lost the house (took 21 months to build) completely, if we used the preferred lender.
FWIW, this is my second review of RBFCU. Same bank, different problem.In my attempt to close my account, I overdrew it. Once recognizing the overdraw, I authorized payment from another institution to cover the overdraw. RBFCU now refuses to honor the payment and offers no explanation. Meanwhile, the overdraw sits there as a big black eye.As I'd suggested about the previous complaint, RBFCU is a disingenuous bank.OK, a day later, they honored the deposit and my account is now in the black. Looks like complaining works.
I have had a business account with RBFCU since 2016. Today one of my customers informed me that they will no longer business with my company. We have been doing business for over six years with mutual clients. Then I hear this with absolutely no notification and no reasoning. We have never bounced a check, been late on anything and have been in perfect standing with them since day one. It's no wonder their online reputation is one of the worst I have seen.
I got a response from rbfcu concerning my post from a couple of days ago. I call a big BS on their response. If they truly wanted to be of assistance, they would have assisted me the day of the incident. I'm going to contact NCUA concerning their awful business practice and recommend everyone with a complaint do the same.
I've been a member for 35 years. This place has gone downhill big time. Highly recommend to try other credit unions. One of their competitors gladly helped me with a tiny, emergency loan within minutes. The 35 years means nothing to them. Too many hoops to try to jump through with this place. Sad to see.
Predatory and opportunistic banking at its finest. Once you go underwater, you can’t get out because they keep hitting you with fees—so much so you literally can’t get out from under your debt. Do not fall for their comments here to people: “Oh, we’re so sad to hear this.” No they’re not. They make millions of dollars a year from suckers just like you and me. We are moving to Chase—at least we know they won’t fu*k us over this badly: $6K in fees in one year. RBFCU needs a big ass class action lawsuit.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more
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