Review Time
It took them almost a month to open my business account. Approximately 28 days, to be exact, after turning in all of my business documents. In addition, I tried to apply for a business credit card, and they wanted my last year's tax returns, including the new business tax returns, and other hoops to jump through. So I gave up and applied for an AMEX business card and got approved within 10 minutes for $10,000. Which is all I need for my business. No thanks to Randolph. Just recently, I made a capital contribution to my business, and all of a sudden, my mobile app didn't recognize my username and password, so I had to contact Randolph Brook's fraud department to inform them that my personal check, which was signed by me, to my business is a capital contribution. I had to jump through hoops to obtain a Funds Verification Letter from USAA to send to Randolph Brooks' fraud department so they could unlock my Mobile/Online account. Probably a 1-2 week turnaround to gain access to my Randolph Brook's business and personal checking accounts. While I wait, my business is at a standstill because I cannot deposit or transfer funds to keep my business running. Such a hot mess.
Been using it for 6 years. I checked for an emergency number for two fraudulent charges on both my checking and savings. This has to be the only bank who has no number to call to report these things without having to call specifically monday through friday. Excuse me, what? I am terrified i wont get help, bc according to the reviews, people are t getting their stolen money back. Why don’t you people have a fraud line that’s 24/7??? What useless bank is this?
My interactions with RBFCU have been minimal due to my limited use of the app and account. In contrast, my daughter has actively utilized their services for approximately four years and has encountered numerous challenges with customer service. A straightforward request for a new debit card has turned into a frustrating ordeal, often resulting in over three weeks of waiting and repeated follow-ups, only to be told that a new card will be sent with a "RUSH" designation—despite the fact that the last two cards were not expedited as promised. The lack of acknowledgment or empathy from the representatives has been disappointing. While I do not expect apologies, a touch of understanding from the agents would be appreciated. After this experience, I cannot recommend their services.
For the most part I've had a good experience with this CU. Their rates are competitive which is why I initially joined. Aside from my problem listed below, customer service has been great.I give them a 0 stars out of 5 for how they handle credit card disputes, though. The fine print says it can take up to 90 days to resolve a dispute. OK, well that's practically unheard of in real life. I filed a dispute and never received anything in the mail. Called the fraud dept. at the 21-25 day mark asking about the dispute and was told the dispute hadn't been escalated yet and the rep escalated it for me. I then received a letter in the mail 16-20 days later, asking for more information, most of which they already had. I filled the form out, mailed it in. No response after 3-4 more weeks. Called again, was told they received letter but the fraud analyst hasn't reviewed the case yet. Called again 3 weeks later, same response - the fraud analyst hasn't reviewed the dispute yet. Now we are at day 80. It's ridiculous. I have cards with Citi, Chase, Discover - not one of them has ever taken more than 25-30 days to resolve a dispute.Just something to think about because online fraud is rampant and your card WILL get fraudulently used. It's just a matter of time.
It’s unbelievable that a bank like RBFCU would have you wait on hold for about four minutes while they type an email to check if someone is available to talk! An email... really? They can’t just pick up the phone? The woman answering the phone to connect calls was rude, and the person I asked for never even returned my call. Why would I consider taking out a loan with a bank that clearly doesn’t care about its customers? Thank you for the reply, RBFCU. I am NOT e-mailing you to discuss issues. Three times I left messages for the female in mortgage loans, with whom I initially spoke to, and she never bothered to return my call.
This bank 🏦 shite I borrowed 10k from my mom to purchase a vehicle 🚗 because I haven’t a car for years, then my mom wrote me 2 checks 5000 dollars on each I’m so happy and do quickly mobile deposit, after Rbfcu sent me a message said checks are fraud Why is fraud? I asked nothing explain and they holded 2 checks for 2 weeks without season. I should changed another bank 🏦 unless better
I have been with RBFCU for years and always keep my accounts positive. My checking, savings and credit card. I keep asking for credit increase and they deny me. They obviously do not care about their patrons. I'm currently looking at other credit unions. Stay away from RBFCU
I would not recommend RBFCU for banking services. We have a few personal accounts as well as a business account through RBFCU. I have had numerous issues with them placing holds on checks for our businesses. So I have asked for my check back to take to other banks we use so we can pay our employees. Friday we went in to pay a loan off and they us they would place a hold on a check to pay off the note for 10 days, so they recommended to bring in cash or money order to avoid the hold. So today, Monday, we bring in cash… as they requested…. And they still want to place a hold on cash to pay off the note. I have never seen a bank that doesn’t want to take money but it seems that RBFCU doesn’t want to take your money or pay off your loans. We will be closing all of our accounts once the hold on our CASH is removed and the note is paid off.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more
