Review Time
Had no problems until recently when due to a bug we couldn't use an addon domain we purchased. Their first answer to the ticket was 3 days later and utterly useless. I then reiterared the problem and proposed a solution that would fix our problem instantly until they manage to fix the bug. They just ignored it. One week later, we still can't use what we paid for. I'm sorry this happened, otherwise this would have been a 5 star review.
Had no problems until recently when due to a bug we couldn't use an addon domain we purchased. Their first answer to the ticket was 3 days later and utterly useless. I then reiterared the problem and proposed a solution that would fix our problem instantly until they manage to fix the bug. They just ignored it. One week later, we still can't use what we paid for. I'm sorry this happened, otherwise this would have been a 5 star review.
I’ve been getting spammed by Asian scammers for almost a year now, and for some reason they stubbornly keep sending me links to this service. I carefully forward complaints to support. Recently, I’ve noticed that they refuse to block these links, even though I provide all the evidence of violations.Because of this, I cannot recommend this service for any legitimate business. I believe that nowadays, when there is so much fraud on the internet, humanity should stop using shortened links. From a security standpoint, we should see the final website, not some obscure short link.I have set up a filter that deletes all emails containing shortened links. Security comes first. And link-shortening services should be left in the past as a tool for scammers hiding the real host.
I had an issue with my account and the first person I contacted was Kristi, who unfortunately came across as quite rude. Even so, I kept trying to get help and eventually connected with Brandy. She was extremely kind, understanding, and genuinely took the time to listen to my situation. She reassured me that she understood the issue and said she would forward it to someone who could properly take care of it.When I followed up later, I was helped by Iris, who honestly felt like an angel. She fixed my account and resolved everything without any hassle. Brandy and Iris truly made my day. Their professionalism, empathy, and willingness to help really stood out. People like them deserve a lot of appreciation.
As a freelancer, I use rebrandly for so many things! Myself and other people. I love the convenience it gives and the tracking. I created a link to my newsletter sign up several years ago and it's neat to see how many times it's been clicked on over the years! And I love that I can use it for free right now. Eventually, I'll need to upgrade, but right now, it's nice not have to pay for it.
We are a non-profit organization and we have been using Rebrandly for over a year, finding it extremely useful. We use it as a URL shortener for social media posts and messages, and as a QR code generator for printed leaflets and presentations. It is very convenient for directing people to our website, to survey forms, or to donation campaigns. Having personalized URLs is essential for us, and the free plan includes all the basic features we need. The platform is easy to use, fast, and reliable.
The experience has been unacceptable. I’ve had more downtime with your service than with any other provider. You need more capable engineers or a different infrastructure altogether. My business shouldn’t suffer because of your recurring failures. These outages disrupt our operations, frustrate our customers, and cost us time and money. The least you could do is notify us when you’re experiencing issues instead of leaving us to troubleshoot blindly. Your pricing certainly isn’t low, yet downtime is frequent and reliability is inconsistent.
Rebrandly's interface makes creating and maintaining branded links effortless. It's so easy to find and create just the right domain name that we are able to offer ALL our clients branded URLs for every one of their digital publishing projects.
As a nonprofit, we rely on Rebrandly to create short, purposeful links that are especially helpful in printed materials—reducing errors and improving clarity. The ability to customize the link appendage makes it easy to communicate intent. Highly recommended for anyone needing a reliable, user-friendly link management tool.
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Rebrandly helps teams boost campaign performance with branded links that get 39% more clicks than generic URLs. Edit destinations after sending, add UTM parameters automatically, and route traffic based on device or location. Track campaign success across email, social, SMS, and paid channels with unified analytics. With 99.99% uptime and enterprise-grade security, Rebrandly is trusted by over 1.5 million customers worldwide. Professional branded URLs build trust, prevent lost conversions from spammy-looking links, and demonstrate measurable campaign impact.
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