residential.jll.co.uk

4.8
4.8 Based on 121 reviews

JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.8

/
5

121 Reviews

5 Star
91%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
2%

Filtered Reviews

Filter Reviews

Review Time

Bridget Price
Rugul Ozdemir was a great help and main…

Rugul Ozdemir was a great help and main the entire maintenance process so much easier with his prompt responses.

5
Date of experience: May 13, 2025
Freddy Cooper
Great experience with Shaan Birk

We've encountered several issues with the flat during our tenancy, including problems with the shower and washing machine. Thankfully, our property manager Shaan Birk was extremely responsive and supportive throughout. She consistently followed up with contractors and kept us updated, ensuring that the necessary repairs were carried out as quickly as possible. We truly appreciated her reactivity and persistence, which made a real difference in our experience. We highly recommend her to any future tenants.

5
Date of experience: May 11, 2025
Cathy C.
Appreciation comment for Zoe Chen

Just want to appreciate my property agent, Zoe Chen!! She is truly a dedicated and one of the most responsive and patient people I know! I am super glad to be working with her.

5
Date of experience: May 06, 2025
Lanny
Great experience

My property manager was lily wang. She’s super kind and helpful with all the problems I’ve encountered, always patient and supportive. Very nice experience with JLL and Lily. Thank you.

5
Date of experience: May 02, 2025
Exceptional experience

I have been a tenant with JLL since 2019. Paige Waller is my tenancy property manager and has been absolutely exceptional. She is very quick to respond, attends to issues attentively and reachable which makes the whole experience very pleasant.- Sunny Anupam

5
Date of experience: Apr 30, 2025
Karin Taylor
Enoch is really good

Enoch has been my contact for my three years renting with JLL. very prompt response and helpful to any queries/issues. I’m very happy with JLL and Enoch.

5
Date of experience: Apr 30, 2025
Great experience and service!

5
Date of experience: Apr 29, 2025
Primrose Coleman
JLL has been managing my Properties…

JLL has been managing my Properties since 2018 and they have been exceptional. My Property Manager is Ms Ozdemir Rugul. She is exceptional and is hand on for any issues and goes out of the way in getting the problem. fixed. I am thank full to her for managing my properties so well

5
Date of experience: Apr 29, 2025
joseantonio01231
Great service

Tiffany has been very helpful and professional throughout. Great service overall.

5
Date of experience: Apr 28, 2025
Asher Clark
They will steal your money and cheat

They will steal your money and be very unprofessional. They might be good to landlords but terrible to tenantsI am writing this review after almost a year of moving out and spending months trying to file a case with the Tenancy Deposit Scheme that I finally wonThe red flags started to appear from the very first days I moved in. (1) I asked the agent if the TV in the flat is part of the furnishings and she said Yes. Later when I arrived and it was not, she responded with “let me check if I ever promised that to you in writing”. MASSIVE red flag. (2) The hob in the kitchen basically did not work for the entire 14 months of my rental… only one did, if you did some tricks and used a certain pan. The technician even admitted that previous tenants complained about it as well but JLL agent basically tried to gaslight me all the way. I had to order in food for my entire duration, loads of money spent that they never offered to compensate for. (3) they lied saying i cannot extend the contract because the landlords family is moving in (i had just bought a place that needed a few more weeks). Later they requested multiple tenants to come see the flat which clearly meant they were lying and they think i am stupid. (4) at checkout they charged me for not deep cleaning the place but forgot to implement that same intentional fraud in the checkout report which clearly said “apartment was found to be professionally clean”. They also charged me 600£ for not changing 3 lightbulbs…. This one was the biggest blow to their credibility. I filed a case with the TDS and obviously got all my money back but it took months of back and forth. This was a flat in Chelsea in London. If their service in this neighborhood is trash, not sure what to expect from their services elsewhere. Absolutely do not recommend.

1
Date of experience: Apr 26, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.

  • language https://residential.jll.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More