Review Time
Absolutely impeccable service! The process is simple, very fast and such good value for money. I cannot recommend it enough. Communication via WhatsApp was smooth and very fast, all my questions were answered and the process was completely hassle-free. Thank you so much!
I can't praise the service I received enough. I'm always sceptical about ordering online so I reached out to the company on WhatApp. Their reply was almost instant. I took a picture of my moulds and they were deemed suitable. I packaged them up and posted them off. Not long after I am the proud owner of new retainers. Very helpful and efficient service. Thank you! Lisa- Staffordshire
I was in an urgent need of having my retainers fixed before my holidays. I chose to drop off the stone moulds myself and collect them on the same day.The staff over the phone and on WhatsApp chat was very supportive and polite. The retainers fit exactly how I wanted them. Couldn't be any happier.I will definitely use the service again in the future if needed.Thank you everyone 😊
I never usually leave reviews but I don’t want anyone else to be fooled by the risk free returns policy they advertise. The first set of retainers I received were too big and they were helpful to organise a returns label to send them back to be made smaller. The second set arrived and are not fit for purpose, they do not fit properly. The issues started when i spoke to customer services about my second pair not fitting and eventually requesting a refund under the risk free guarantee. Customer service isn’t great (rude and unprofessional through WhatsApp) as they request video after video of evidence that the retainers do not fit with slow replies. (There are only so many pictures and videos I can send). They even tried to say my teeth had moved within 10 days as a reason for them not fitting (I wear retainers every night). It is not a risk free guarantee as stated on the website. I have asked for a refund multiple times and was told no, despite it being advertised as risk free. Their website says- Shop should always be without risk, therefore with our RISK-FREE guarantee, if for whatever reason our services don't work for you, all you pay for is for the impression kit. The reply I received when asking for a refund under their risk free guarantee - A refund will only be considered based on the dental team agreeing that there is a genuine issue with the retainer fit.I am now left with retainers I cannot use as they physically do not fit and a refusal for a refund. They will reply and say a case is still open but I am sick of sending the same videos and photos evidence of retainers that clearly do not fit! Please be aware when buying off this company, their guarantee as advertised is not what it seems.
I ordered the retainers with extra thickness and when they arrived, they did not include all of my teeth, making it uncomfortable to wear and slip off. I told this to them and they refused to refund and have asked for video proof which I provided. They have asked again for proof but I can’t do anymore than what I have and I’m extremely disappointed I couldn’t get a refund as the retainer is useless. I have since gone to a dentist who gave me a retainer with no fuss, please do the same and don’t waste your money like I have!
I ordered a Retainer Xpress retainer after my post treatment Invisalign tray broke. The Retainer Xpress process was really easy to follow. I had my own moulds so provided some photos to allow them to determine whether they were good enough and then posted my moulds with a pre-paid label provided really quickly by email. My new retainers arrived after only a a few days and the standard was fantastic. They were much more robust than the Invisalign provided ones and I was so impressed that I'm ordering another back up pair and my girlfriend is buying a set too. Would highly recommend!
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