Review Time
I contacted the service to confirm if they received my returned item, as the postal service indicated it was collected. Initially, I got a generic email reply, but after connecting with a representative and providing my email and order number, I received no further communication. I also tried another support email but got no reply. It’s been months now. I wish I had read the reviews before making my purchase.
Disappointing customer support. If you're looking for reliable assistance, think twice before purchasing from this service. There are better options available. You can't even cancel or modify your order before it's shipped, which is absurd. Given the numerous one-star reviews, I know I'm not alone in my disappointment, and I anticipate many more unhappy customers in the future. They need to improve significantly.
There is a complete absence of customer support - steer clear of this service. I ordered boots specifically for the holiday season, but they arrived late and without insoles, rendering them unusable for my child. I've attempted to reach out to customer service for nearly three weeks now, with no response whatsoever. My efforts included emails, WhatsApp, online messaging, and phone calls, all leading to automated responses but no human interaction. It's late January, and my daughter still can't wear the boots I purchased. The total lack of human customer service is unacceptable. The website indicates my order is 'SHIPPED,' yet there’s no way to address issues with incomplete orders. For a service that claims to focus on sustainability and ethics, this treatment is shocking. I cannot recommend this service until they improve their customer support. Save yourself the hassle and shop elsewhere.
Poor customer service and a frustrating AI chat system on WhatsApp. I ordered boots in size 42 but received size 45 instead. I requested an exchange, but they don’t facilitate them, so I returned them for a full refund. Eventually, I received my refund minus the return postage. I've been pursuing the remaining amount for three weeks now, with no response. It's not a large sum, but it's the principle, especially since the mistake was theirs.
I love the concept, but the service is lacking. Within six months, the shoes started separating from the soles. I contacted them and received a prompt response indicating they would investigate, but since then, I have been ignored completely.
I was initially worried after seeing all the negative reviews, especially after ordering a pair of boots in excellent condition. I ordered a size that turned out to be too big, so I returned it for a refund and ordered a smaller size. The return process was smooth, though the new pair took a bit longer to ship. After a standard AI interaction, I spoke with a representative who confirmed my order was on its way and processed my refund while we talked. I received the new pair today, and they are indeed in excellent condition.
I usually don’t leave negative reviews, but I've been trying to get in touch for a refund for ten days with no response, and I only have a month to return the item. I’m quite surprised as returns with another service have always been smooth. I don't understand why this service is so unresponsive. I've messaged multiple times and heard nothing. Please, I hope to get a reply soon. This is unlike any experience I've had with other companies!
Scam. I’ve been pursuing a refund since mid-October, which is now over a month and a half, with no replies to my emails. They use a ticketing system that closes cases without resolving issues. Phone calls go unanswered, and the chat support is ineffective. A representative claimed my refund was processed, but it hasn’t happened. DO NOT TRUST this service. Report them to the authorities if you can.
The shoes returned to me were dirty and came with the wrong style and color of replacement laces. For nearly the price of a new pair, it's simply not worth it. I tried to voice my concerns, but they don’t respond to emails or WhatsApp, and the website chat is entirely automated.
I sent my husband's shoes for repair, but they returned in an unsatisfactory condition, with poorly glued soles and noticeable gaps. For the price paid, this is unacceptable. I've reached out multiple times over the last three weeks through various channels, receiving only one response that promised to escalate the issue but no follow-up since. We've been loyal customers for years, but this experience is deeply disappointing. Avoid this service; they ignore issues with orders.
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