Review Time
I ordered my shoes over three weeks ago, but tracking shows they’ve been stuck as 'Sender dispatching item' the entire time. There’s been no update. I've tried repeatedly to contact customer service but have only encountered an ineffective AI bot. I'm very disappointed, especially since I previously loved my purchase from this service. I'm posting this as a final attempt for them to resolve the issue.
I purchased a resole and refresh, but the shoes were returned dirty and with the wrong laces. It seems no effort was made to repair them properly. There has been no response to my attempts to reach out. I would recommend avoiding this service.
Bought two pairs and one was sent with laces that were no more than some frayed pieces of nylon string. In the photos they were shown with a buckle. I asked for them to either post a pair of real laces or buckled laces to me or give me a £5 refund so I’m not out of pocket buying a replacement set of laces. Tried to do the return procedure but it won’t recognise my order and when I asked for further help, they have ignored me for over a week and since I cannot just send them back as they don’t recognise my order number and email I am stuck in this loop of not getting any reply’s via email, the AI chat saying it can’t help and I need a human to do this but no human replies.This company is a dumpster fire now and I don’t ever recommend them any more if you can fit alternative barefoot brands. The moment I find a brand that fits my misfit like vivo’s do I will stop using them right away
Revivo sent me the wrong shoes and when I emailed them on the revivo @ vivobarefoot.com address, I was told to return them via a link they provided. This turned out to be the Vivo returns process, and when this didn't work (because Revivo orders have an order number that isn't compatible with the general Vivo returns process) I sent several emails that went unanswered. In these emails I had also asked if the correct shoes would be sent out. After a few days of no response I then opened a second ticket by emailing the same support address, and was sent the 'correct' returns link (for Revivo at least), but this included a step to confirm that I was happy to pay for the return postage (it would be deducted from my refund). I sent a response querying why I was responsible for paying for a return when the wrong item had been sent, but I got the generic 'confirm your email and order number and we'll get back to you!' email and then ghosted when I supplied that info. This was the second time a line of conversation went silent. In the meantime I have spent the same amount of cash again on the correct shoes as I didn't want to miss out on the style I wanted, so I have spent twice as much money and am struggling to return the wrong shoes. Today I opened up a third support ticket by again forwarding my original email confirmation to Revivo at vivbarefoot.com, asking why I need to pay for a return of the wrong item. I was told this must have been an error and given a link to some information, but that still doesn't work as it seems to only apply to Vivo purchases, not Revivo. I responded with this and was sent the same generic 'confirm your email and order number and we'll get back to you!' message which has now gone unanswered. At this point I feel I am unable to return these shoes as there's no way of doing this without incurring costs, which I on principle will not pay. I have never encountered such bad customer service and can't in good conscience ever buy from Revivo or Vivo again, nor recommend it to friends or family. Order number and email exchanges can be provided to support all of the above
Still waiting for my order of the 21st to be dispatched. After six working days, I would expect a message to let me know they're busy, or they're delayed, etc. I contacted customer services with my order number and received an automated reply which asked for my order number... Resupplied this with my email and name, and received another AI/automated reply asking for these details to be supplied if not already. i.e. Zendesk's/Revivo's attempt to replace humans isn't set up to actually read the incoming messages from customers. No human response yet. Vivo is a great company with high quality products, so I was keen to support Revivo and try to be sustainable, but I'm regretting it now. This arm of your business is letting you down.I would love to receive my order by 7th for a hike, but I'm not feeling hopeful now.
Stitching on sole repair broke after a couple of months, shoes are unwearable. Emailed customer services and tried to contact through online chat, but all I got were AI bots who would not progress the issue. Requests to speak with a human were ignored. Shockingly bad customer service.
They proactively seek business by offering discount codes which are not applied at the point of purchase. Customer service is a black-hole. The only response I got was an email telling me to be patient, and not to reply to the message. 3months later . . . Nothing. And the repaired boots (which initially seemed fine) split along a seam. Don’t trust this company. Steer clear.
Revivo delivered a defective product and an unusable support system. The shoes began failing almost immediately. Every contact attempt routed into a bot loop that pretended to escalate but produced nothing. Two and a half months passed with zero human response despite a supposed 100-day money-back guarantee. The guarantee is functionally meaningless, the support is non-existent, and the product quality is unreliable. This is a company that takes payment and abandons the customer. Never again.
I've been buying shoes from Revivo for a few years partly in the knowledge that I could them resoled later down the line. That time came and I sent my Ra II of for a resole. They came back and all seemed ok. however within a couple of wears the sole had pulled away from the leather revealing tears and holes in the leather upper, I also noticed a bunch of puncture holes in the toe box that weren't there when I sent them off. It seems they have damaged the shoes more during the repair.These things happen right, I'm sure I can send them an email and we can get this all resolved. 6 weeks later and no luck. Their new AI help service is useless, I've tried countless times, asked to speak to a real human, sent all the details and nothing. Beyond useless.
I emailed to check if they have received my returned item as I could see that it has been collected according to Royal Mail. I got a generic email in response but managed to eventually get to an actual human. After providing them with my email and order number that they requested (which I'm pretty sure was already included in the initial contact form), they ghosted me.I have also tried emailing another support email address I've found but no response. It's been several months now.If only I'd read these reviews before ordering...
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