Review Time
The customer service was unacceptable. After my payment couldn’t be processed, I waited 40 minutes on hold only to be told to try paying again with a different browser. Having already tried two browsers, I decided to take my business elsewhere. In response to your reply, I made the call at 13:13 and was on the line for 43 minutes.
I received a defective laptop that was claimed to be in excellent refurbished condition and cost over £1000. They offered a meager £5 refund, so I chose to return it for repairs. Two weeks later, I was informed they 'have no more in stock' and would need to refund me. What happened to the one I returned, which I was initially told had been repaired, remains unclear. Now, I just want my refund, but my emails are going unanswered. I strongly advise against this service!
I ordered a wifi triple pack during Black Friday for an in-stock item and paid for express delivery, but five days later, my order is still pending. My emails to customer service went unanswered, and calls to sales just redirected me back to customer service without a response. Now, I will have to order from another source without the discount, knowing it will arrive promptly. I am extremely disappointed with my first experience and will not be using this seller again.
I received a faulty laptop that was advertised as excellent refurbished, costing over £1000. They offered a meager £5 refund, so I opted for a return for repair. After two weeks, I was informed that they had no stock left and needed to process a refund. I just want my money back, but my emails remain unanswered. Avoid this seller!
I ordered a laptop during the Black Friday deals, but five days later, I was informed they had no stock and would refund me, causing me to miss out on the discount. I had to buy from another seller at a significantly higher price. Nearly two weeks later, I still haven’t received my refund, and they do not answer calls or emails. Stay away from this seller.
I received a faulty printer and reported the issue, but had to wait over a week for a response, only to be asked for videos of the fault. After providing the requested information, I waited another 10 days with no reply. This is unacceptable customer service. Are they trying to scam me?
I ordered a refurbished laptop that arrived quickly and appeared in excellent condition. Unfortunately, it was not deprovisioned from the previous owner, preventing login from outside accounts. This reflects poorly on the seller and the previous corporate owner. Additionally, communication with the seller was frustrating; they did not respond to emails, and I had to follow up on both return and refund through their chat feature.
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