Review Time
I ordered the Revolt Pulley system, which works very well with my home gym setup and really expands what is possible. However, my top pulley bent soon after installation, perhaps due to installation error (it still worked just fine, just looked a little odd!). Revolt was great, I reached out to them noting this issue and they immediately shipped me a replacement pulley. I really appreciated them standing behind their products and the effort to ensure my system was 100% correct! I would fully recommend this company to others seeking to level up their home gym!
I ordered the Revolt Pulley system, which works very well with my home gym setup and really expands what is possible. However, my top pulley bent soon after installation, perhaps due to installation error (it still worked just fine, just looked a little odd!). Revolt was great, I reached out to them noting this issue and they immediately shipped me a replacement pulley. I really appreciated them standing behind their products and the effort to ensure my system was 100% correct! I would fully recommend this company to others seeking to level up their home gym!
Well, this is going to be an unusual review because these guys did something most companies would never do. The way my squat attachment needed to be mounted to my Smith Machine, my hole was only 3/8th" wide, and their mount and pins were different sizes, so I could not use it. I sat down and wrote a message to them explaining my situation. Not only did they listen to me, but they also made a special pin for me that would fit my setup and mailed it to me FREE. I remembered that I bought the hand attachment as well, so I asked them to send me two pins so that I could use both pieces, and they did no problem, FREE of charge. That is next level, my friends. Very appreciative that they did that. They could have said, sorry that's how it's made. Deal with it. Nice company mindset.
Purchased the complete pulley system first week of February. Ship date was stated to be February 13th. 13th came and went and all I received was the seat. Reached out to customer service and they said there was a supply issue and that the new ship date was the 26th. Frustrating, but I understood. Its not March 1st and still nothing. Communication is severely lacking as Ive sent follow up emails that dont get replied to. Im beginning to wonder if all these reviews are fake and the company is a fraud.
Had a few minor issues because of the size of my squat rack but Grace and the team at Revolt’s customer service were there every step of the way and made the process painless. Thank you guys for the great customer service and the great patience you showed with me.. Loving my converted smith machine..
Great addition to my setup. Does not mar uprights on Titan X3. It can handle serious weight. I was doing pull downs and low rows with 190 on the unit and it handled it like a champ. I have noticed some paint coming off the rollers. We will see with time how if that affects unit or perhaps scratches power rack. I would recommend for anyone wanting to save space and add a top quality cable set up.
Customer care outstanding for the situation at hand regarding the purchase. It was unfortunate that the specs did not meet what was posted regarding the equipment that I purchased, in an effort to further correct the situation I damaged the product while trying to perform my own remedy. The staff at revolt responded immediately to my email when I was solicited to provide a review. A very positive dialogue ensued. Corrective action couldn’t be taken because I damaged the product in my attempt to fix bc specifications being off just enough that the device purchase did not fit my rack. Folks were consistently very understanding, and made every effort to accommodate me, because of the damage as a result of my trying to fix essentially Left everyone’s hands tied, and I completely understand that. I was offered a gift certificate, which I am very grateful for because I should’ve reached out prior to trying to take correct of action. It’s my fault that the interaction at the end there. But I do intend on continuing to purchase from revolt as I have previously.
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