Review Time
I opened this card 2 months ago with no problem, the only wait time was getting the actual card. Made my first payment ahead of schedule all was fine again. Made my second payment now all of a sudden they want to hold that money and tell me theres a 14 day hold for processing! Why? The month before I made the payment no problems and it was posted 3 days later with an available credit balance... I was told I could expedite the process by giving them a copy of the bank statement showing the funds were paid out.. They can't even tell me when I called back for the 4th time if they even received the bank statement I sent them! It's policy, it's policy is all i kept hearing like a broken record.. Customer service says absolutely nothing helpful, not even sure why they have that service in the first place. You also can't get to talk to anyone beyond a customer service rep. No one higher for some reason...
I have had this card for about three or four months and now my card is suspended because I moved to Mississippi on May 3rd and after I got here I changed my address on the app and next thing I know I have no available credit. I called the bank and they told me that they had put a hold on my account because of an address change. Said I needed to upload or send a bank statement, utility bill or a lease to prove I had actually moved. So I went to my new bank and got something with my new address on it and emailed it to Revvi. Like I told the agent I just moved and didn't have any statements yet or bills but they didn't care and they wouldn't budge on lifting the hold. Since May 9th I have called several times only to be told that they are still processing my documents and today they said there was no specific timeframe for completing the verification process. The other time I called I was told that it should be done in like 3-5 business days. What's ironic is that they sent me a letter to my new address. So if they aren't sure about my move then why even bother sending me a letter to that address? This company has terrible customer service and you have to pay a $95 program fee and on top of that you pay an annual fee that I believe is like $75. I have always made my payments on time but what does it matter if they won't let me use my card? I am thinking about closing the account after I pay the card off.
I had this card going on 3 months. I pay my bill on time and early. Today when I use my card, it declined my transaction. Also I don't even have a balance on my account. I am a African American male with a big family living in Caucasian area where this happen. I feel insulted. I feel upset and embarrassed. In front of my family? Because I wasn't able to get the things we needed. I called them and talked to them while I was in line holding up the lines and the representative from the company told me that I need to swipe my card again on top of it. They will not give me no cash advantage because they said my account have not been open for ninety days. A strongly do not recommend this credit card company.
There should be a 0 star option. I place a transaction dispute with this card company and they denied my dispute because the company that I was disputing had my full address and the transaction was online, they actually put the above statement in writing, I AM STUNNED. I will report them to the BBB
Was sent a pre-approval letter so I went online and filled out the application, I entered everything it asked then submitted. Checked email for an hour for a response and nothing, so I called and they told me I needed to give them 10 forms of identification from mail with address to bank statements.
My experience with Revvi is very uncomfortable and it's this. My card was compromised all of sudden everyone turned dunce or oblivious to what happened. Had to settle with them due to someone using my card fraudulently in California yet I'm in the east coast and at the bottom. They're process to keep a client sucks in that reference. Seemingly did not care of the recent situation of mine. If asked I would tell people in general don't get it not a caring company to the clients/customers. Thank you for taking food off my table and also paying a late fee for something I didn't even do! Account closed! Bunch of thieves as well as the company that charged me! I'm a truthful man an honest one, so unfortunately I was not believed by this company.
If you could give a minus score I would. They take your payment on your due date, then they say it wasn't paid before the cut off then they charge you 41 dollars late fees. This company is a complete scam. It's disturbing that these people go to work and "legally" rob you of your hard earned money. It's horrible. I just asked George in California the supervisor how he felt good about going to work when he is scamming people? He literally told me he wanted to keep the call professional. They are a scam Iwill get my account paid off and close it immediately!
RUN FOR THE HILLS away from this card. Had the card for about four months or so, couldn't use it for Uber, couldn't use it on Apple, couldn't use it with PayPal. Customer service is terrible, outsourced representatives who don't care about you... I’d give a person on the street 1000 dollars before I give Revvi another cent! The entire company doesn't care about you. Just closed the account today. Save yourself the headaches and money pit!!
If I could leave a 0 I would. I have waited over 30 days for my card yet it has not showed up yet each time I call I have no answer to where it may be so they order me a new card each time! The card est wait time is 30 days for delivery. If you have this option DONT DO IT YOU WILL HATE IT! Stay away!!!
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