Review Time
During my visit, I was warmly greeted and allowed to browse freely without pressure. Once I chose my sofas, the representative went above and beyond, offering expert advice and securing a fantastic deal. I recommend this service highly and look forward to receiving my new sofas.
After receiving an enticing offer in the mail, I visited the store and was greeted warmly. I was allowed to browse with assistance available when needed. The offers matched my expectations, and I appreciated the informative yet non-pushy approach from the representative. After making my choice, I received a competitive price, and I left feeling satisfied with my purchase. I also appreciated the charitable aspect of their service.
Bought an ex-showroom sofa, helpful staff in showroom but the truly exceptional service was the delivery. Steve and Murray arrived early (said happy to wait if an issue) and then helped me sort out old furniture, as well as bringing in new one. Steve was even helping with some interior design. Wonderful service and glad I've bought from a local, family-owned company.
Neil and Steve arrived on time and did a great job ‘building’ and testing our ‘electronic’ sofa. There was a slight issue with one of the bolts which they fixed without a problem. They tidied up and took away our old sofa. A great service - thank you.
Today two wonderful delivery men brought our new bed and also moved a bed to another room at the same time. They were both very polite, courteous and removed their boots when entering rooms where there were carpets on the floor. They really do deserve special mention.
Great experience from looking round the lovely showroom to delivery and setup. Hollie was really helpful in the showroom as we worked out what we wanted for our new dining table and chairs. We were lucky to catch them during a clearance sale too. Delivery came a few weeks earlier than expected which was a nice surprise. Steve and Muzz were brilliant on delivery, taking away our old table, which had to be dismantled when it wouldn’t go out the front door, and expertly building the new table. Very happy :-)
Good customer service overall, but a bit disappointed that my table and chairs took four weeks longer to arrive, than was indicated by the sales person when I placed the order. Delivery and installation by Steve and Muzz was very efficient and they were friendly and helpful.
Terrific company to deal with from start to finish.The sales staff took a lot of time to show me (a lot!) of furniture options.The delivery people were excellent: they unpacked and tidied, they even asked if I wanted them to install felt pads on the feet of the new furniture to protect my wooden floor. This is my second batch of furniture from them - great attention to detail both times. The furniture is top quality, as you’d expect from RF Mackay.
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Proud to serve Edinburgh for over 80 years with the finest Furniture, Flooring and Kitchens
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