richardfmackay.co.uk

4.7
4.7 Based on 340 reviews

Proud to serve Edinburgh for over 80 years with the finest Furniture, Flooring and Kitchens...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.7

/
5

340 Reviews

5 Star
92%
4 Star
2%
3 Star
0%
2 Star
1%
1 Star
5%

Filtered Reviews

Filter Reviews

Review Time

Marjorie Brown
Exceptional Experience

During my visit, I was warmly greeted and allowed to browse freely without pressure. Once I chose my sofas, the representative went above and beyond, offering expert advice and securing a fantastic deal. I recommend this service highly and look forward to receiving my new sofas.

5
Date of experience: Oct 14, 2025
Ezekiel R.
Exceptional Service Encounter

After receiving an enticing offer in the mail, I visited the store and was greeted warmly. I was allowed to browse with assistance available when needed. The offers matched my expectations, and I appreciated the informative yet non-pushy approach from the representative. After making my choice, I received a competitive price, and I left feeling satisfied with my purchase. I also appreciated the charitable aspect of their service.

5
Date of experience: Oct 07, 2025
AH49
Impressive Range of Furniture

The store had an excellent selection of furniture. The representative was very helpful in addressing our needs and processing our order. The delivery was conducted with care and courtesy. Thank you!

5
Date of experience: Oct 03, 2025
Emma Mickley
Amazing service and delivery guys brilliant!

Bought an ex-showroom sofa, helpful staff in showroom but the truly exceptional service was the delivery. Steve and Murray arrived early (said happy to wait if an issue) and then helped me sort out old furniture, as well as bringing in new one. Steve was even helping with some interior design. Wonderful service and glad I've bought from a local, family-owned company.

5
Date of experience: Sep 26, 2025
Eric Hogg
Delivery and build of new sofa.

Neil and Steve arrived on time and did a great job ‘building’ and testing our ‘electronic’ sofa. There was a slight issue with one of the bolts which they fixed without a problem. They tidied up and took away our old sofa. A great service - thank you.

5
Date of experience: Sep 24, 2025
Ashlie Turner
Great service all round

Great service all round! Thanks to sales staff and to Neil and Steve who went over and above when delivering our new items.

5
Date of experience: Sep 23, 2025
Alison Armstrong
Excellent delivery service Steve and Muzz

Today two wonderful delivery men brought our new bed and also moved a bed to another room at the same time. They were both very polite, courteous and removed their boots when entering rooms where there were carpets on the floor. They really do deserve special mention.

5
Date of experience: Sep 05, 2025
Alexis Cartwright-Taylor
Great experience all round

Great experience from looking round the lovely showroom to delivery and setup. Hollie was really helpful in the showroom as we worked out what we wanted for our new dining table and chairs. We were lucky to catch them during a clearance sale too. Delivery came a few weeks earlier than expected which was a nice surprise. Steve and Muzz were brilliant on delivery, taking away our old table, which had to be dismantled when it wouldn’t go out the front door, and expertly building the new table. Very happy :-)

5
Date of experience: Aug 29, 2025
Frustrated
Good customer service overall

Good customer service overall, but a bit disappointed that my table and chairs took four weeks longer to arrive, than was indicated by the sales person when I placed the order. Delivery and installation by Steve and Muzz was very efficient and they were friendly and helpful.

4
Date of experience: Aug 28, 2025
Terrific from showroom to delivery

Terrific company to deal with from start to finish.The sales staff took a lot of time to show me (a lot!) of furniture options.The delivery people were excellent: they unpacked and tidied, they even asked if I wanted them to install felt pads on the feet of the new furniture to protect my wooden floor. This is my second batch of furniture from them - great attention to detail both times. The furniture is top quality, as you’d expect from RF Mackay.

5
Date of experience: Aug 07, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More