Review Time
Warm, professional welcome received from Reception to the same received from Paul in the showroom. He listened and guided us through the Stressless range matching our requirements. In depth discussion whilst relaxing on a comfy Stressless sofa enjoying a coffee. Order made and we were so pleased to receive our order earlier than expected. Good communication from the Team at all times. Received the day prior to delivery our two hour window slot. Neil and Steve were warm, professional and calm removing our old suite which will be donated to the British Heart Foundation and being respectful of our property. Super stress free operation throughout. Thank You. You made our purchase feel 'special'. See you again next time we require furniture.
Ordered a Harrison Spinks Bed, Paul Connel, the salesman was extremely helpful with my specifications, I needed a deeper base, he called the company to see if it could be done, I was delighted it could. My bed was delivered today by Neil and Steve, they were very professional and helpful. They assembled the bed and made sure it was in the right position. Nothing was too much trouble for them. Very happy Customer.
Great service and guidance in store from Jas back in June when we ordered our Stressless sofa and recliner. Neil, Steve and Ben delivered them on 11th September - a couple of weeks ahead of schedule. Ben (a 17 year old) was on his first day “out in the field” and we were very impressed by the calm and careful way that Neil and Steve explained to him what they were doing during the installation of the sofa. They gave him great instruction as to what he was to do and how to do it. Our old sofa and chair were removed and the replacements brought in without hitch, and great care taken doing so. Couldn’t be more impressed with the team - very friendly guys and a pleasure to have in our home.
While visiting The Royal Highland Show at Ingliston in Edinburgh this year, l drifted into the Richard F Mackay stand, while looking at all the beautiful furniture l was approached by an extremely pleasant and indeed a very helpful sales representative called Jas. Jas was very knowledgeable & informative about a powered Stressless sofa l was interested in purchasing - as so was Michael. My sofa was delivered yesterday, on the exact time slot l was given, by two very experienced pleasant young delivery men - Murray & Dylan! With great care they set up my new sofa and took away my old sofa, which will be given to the British Heart Foundation Charity We are absolutely delighted with our new Stressless red leather sofa and the very professional, caring exact assistance we received in everyway from Richard F Mackay Ltd and every member of their staff we had dealings with! Would certainly recommend this company and the personal touch it gives! Thank you - Richard F Mackay Ltd - and all your professional management and staff members!
Suite arrived in March with damaged chair. Murray & Murray took excellent care bringing furniture in & immediately sent photo of damage to warehouse manager. Replacement chair eventually arrived 5 September when Murray & Dylan were careful, professional and respectful when carrying heavy chair in & removing packaging.
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Proud to serve Edinburgh for over 80 years with the finest Furniture, Flooring and Kitchens
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