richardfmackay.co.uk

4.7
4.7 Based on 340 reviews

Proud to serve Edinburgh for over 80 years with the finest Furniture, Flooring and Kitchens...

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Average Rating

4.7

/
5

340 Reviews

5 Star
92%
4 Star
2%
3 Star
0%
2 Star
1%
1 Star
5%

Filtered Reviews

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Review Time

ZraGaming
Enjoyed my experience with Richard F Mackay

Enjoyed my experience with Richard F MackayEdinburgh. My carpet and furniture arrived on date specified. Carpet fitter Dom and his partner did a superb job fitting carpet hoovered and tidied up. Then later in the day my furniture arrived and Neil and Murray took great care fitting it all togetherTidied up after themselves, were super helpful and friendly.

5
Date of experience: Nov 08, 2024
Sid R.
Murray and Ben delivered our new settee…

Murray and Ben delivered our new settee this morning. Everything went very smoothly taking out the old settee and bringing in the new one. No hassle whatsoever. They were very friendly and professional. Thanks guys. Anne Clark

5
Date of experience: Nov 08, 2024
Patrice Carter
Sofa and chairs purchase March 2024

We paid for our sofa in March 2024, but were unable to take possession until early November. The company stored it for us during that period without any qualms. The delivery men arrived during the designated slot time and took the old sofa away. They were polite, professional and efficient, as were all staff we dealt with in the shop. The quality of our sofa and chairs are excellent and when requiring other furniture in the future we will definitely make them our first call.

5
Date of experience: Nov 06, 2024
Morac9718
FIVE STAR SERVICE

EXCELLENT WORK BY NEIL AND MURRAY WHO DELIVERED SOFAS, TABLE AND CHAIRS. ALL WENT VERY SMOOTHLY. FROM THE SALES EXPERIENCE IN STORE ORDERING FROM PAUL, TO THE QUALITY OF FINISHED GOODS DELIVERED, DEALING WITH RICHARD F MACKAY BUSINESS WAS A VERY POSITIVE EXPERIENCE AND I WILL CERTAINLY BE BUYING FROM THEM AGAIN.FIVE STAR SERVICE, ABSOLUTELY!

5
Date of experience: Nov 06, 2024
Zaniix
First Class Service

Neil and Murray arrived when expected.As there was a large piece of furniture to deliver and a number of doors to contend with they assessed their best options and fully explained the best route for them to manoeuvre the sofa.The delivery went without a hitch and both guys were helpful, cheerful and a credit to the Company.

5
Date of experience: Nov 06, 2024
Clara Powell
DONT GO THERE!!

DONT GO THERE!!! I’ve been waiting since Nov last year for a 3 piece suite NO COMMUNICATION OR INFORMATION GIVEN HAD TO PHONE SEVERAL TIMES NO HELP FROM STAFF AND MANAGEMENT definitely won’t be back there !!!!😡😡😡😡😡😡

1
Date of experience: Nov 05, 2024
Micah Carter
Murray & Ben - great job

Murray & Ben arrived on time and were very careful moving heavy mattresses in and out of my house. They were confident and efficient but the process did not feel rushed at any time. It was so good to have a delivery which was stress free. Thank you.

5
Date of experience: Nov 04, 2024
Katey Lewis
Delivery of goods

I ordered a dining room table and chairs. I waited about 3-4 weeks for it to come but my building work was not finished. I paid the balance for the table and chairs and Richard F Mackay were kind enough to hold on to them free of charge for a further 6 weeks until I was ready. Unfortunately when the goods arrived I discovered they had ordered the wrong table but said I could keep the one that had arrived until they ordered the correct table. My biggest 5 star review goes to Murray and Ben who delivered the table, phoned the store straight away when I said it was the wrong one and sorted it out. Both Murray and Ben were so respectful of my property, so careful with the new furniture, super quick at building it and even put on the wee pads I bought on the feet of table and chairs to prevent marking my flooring. They were so pleasant to deal with. Thank you 😊

5
Date of experience: Oct 31, 2024
Xander
Two professional delivery men

We had our two seater settees delivered by Neil & Steve who were very professional and particularly careful setting everything up.They are a credit to Richard F Mackays

4
Date of experience: Oct 29, 2024
Zachary
Where to start ? Exceptional service

Where to start ?Purchased leather recliners on Wednesday. Ioana helped in the showroom, checking they were in stock. 👍 paid for and left happy as she was able to get a Friday delivery arranged. Neil & Steve arrived Friday 7.30, removed old sofa and delivered, installed, tested new sofa giving run-thru of use and care. 👍 48 hours from purchase to delivery - exceptional Thanks to everyone involved - very happy

5
Date of experience: Oct 25, 2024

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