riverside.org.uk

2.3
2.3 Based on 201 reviews

We are proud to be one of the leading registered providers of social housing in the UK, offering affordable housing and support to people of all ages and circumstances....

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Average Rating

2.3

/
5

201 Reviews

5 Star
27%
4 Star
2%
3 Star
4%
2 Star
4%
1 Star
63%

Filtered Reviews

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Review Time

Talia Roberson
Very organised & easy to use.

5
Date of experience: Sep 12, 2024
Lanna Wright
Easy to arrange

Really easy to arrange online

5
Date of experience: Sep 08, 2024
Paris Hughes
I waited in all day for the person to…

I waited in all day for the person to come and no one did come.A total waste of a day hanging around!!!Not happy at all

1
Date of experience: Sep 07, 2024
Pablo131527
Amazing customer service very…

Amazing customer service very understanding.

5
Date of experience: Sep 05, 2024
Booking my repair was fast and…

Booking my repair was fast and efficient.

5
Date of experience: Sep 01, 2024
Jana Barnes
Lengthy waiting times

The length of time for repairs is unacceptable, appointments should be within a few days of issues being reported. Keeping people updated is not necessary just one confirmation is enough, shorter waiting times needs improving with a quicker turnaround

2
Date of experience: Aug 28, 2024
Quinn Ramirez
Yes,it doing better thanks

Yes,it doing better thanks

5
Date of experience: Aug 15, 2024
Akashyy65
Don't do anything about antisocial behaviour

Won't do anything about antisocial behaviour. I reported their tenant 6 months ago for knocking on the walls in the early hours of the morning and constantly yelling, slamming doors and telling me to 'get out of that house' through the wall. This is now affecting our mental health as we get kept awake nearly every night. They keep telling us to record it which we have been. But keep getting told to 'bear with me' by their I assume housing officer. A friend of mine is with a different housing association and had issues with antisocial behaviour with another tenant it was sorted within a few weeks.Absolute joke.

1
Date of experience: Aug 14, 2024
Christina Barnes
I have lived in Riverside property for…

I have lived in Riverside property for over 21 years they have been uniformly absolutely rubbish at dealing with issues they never get back to you the Promise stuff that never happened and any kind of repair takes about four times longer than it should be they are the new slum landlords do not take out a property with these people you will regret it

1
Date of experience: Aug 08, 2024
Chazz Walker
All I can really say is that I will not…

All I can really say is that I will not only NOT recommend this incompetent housing association but I will urge people not to take a riverside housing property, I'm done with them and they can have their house back

1
Date of experience: Aug 02, 2024

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