Review Time
I had a very frustrating experience trying to arrange a long-term truck rental with Roam.
My initial inquiry was on March 25, and as of April 15, I still didn’t have clear answers despite multiple follow-ups. Response times were extremely slow — often 3 to 5 days — and I had to keep chasing them just to get basic information.
When I finally did hear back, I was told that even for a long-term rental, a credit check was required, which seemed unusual. On top of that, the pricing was significantly higher than expected, and they didn’t even have vehicles readily available. I was informed that once approved, they would go out and purchase a vehicle, and I would need to commit to a minimum 12-month term.
Overall, the process felt disorganized and not very transparent, which made it hard to move forward with confidence.
For comparison, I ended up looking into Budget’s long-term rental options, which were far more straightforward, reasonably priced, and professional.
Based on my experience, I would highly recommend exploring other options before considering Roam.
I honestly think you should all avoid this company.Not service oriented, liars greedy and one of the most despicable companies I’ve had the displeasure of dealing with.I avoid going into detail only because I’m afraid I’ll say something I’d later regret.AVOID THIS COMPANY AT ALL COSTS M PARKER
I had a very frustrating experience trying to arrange a long-term truck rental with Roam.My initial inquiry was on March 25, and as of April 15, I still didn’t have clear answers despite multiple follow-ups. Response times were extremely slow — often 3 to 5 days — and I had to keep chasing them just to get basic information.When I finally did hear back, I was told that even for a long-term rental, a credit check was required, which seemed unusual. On top of that, the pricing was significantly higher than expected, and they didn’t even have vehicles readily available. I was informed that once approved, they would go out and purchase a vehicle, and I would need to commit to a minimum 12-month term.Overall, the process felt disorganized and not very transparent, which made it hard to move forward with confidence.For comparison, I ended up looking into Budget’s long-term rental options, which were far more straightforward, reasonably priced, and professional.Based on my experience, I would highly recommend exploring other options before considering Roam.
This group is very effective and efficient - reserving, pick-up, and return of the car was a snap. The facility is clean and welcoming. The car itself (2022 Audi Q5) was just what we hoped for.Special shout out to Zak for squaring away some confusion about our contract in a very professional manner.Recommend, and would rent again.
I had some questions and Nida was able to go above and beyond in helping me. She provided me with a new vehicle at an amazing price. I highly recommend Roam. Thank you Nida for making my experience with Roam a very good one.Mr. Dennis Martin
I was considering leasing a vehicle, but then I found Roam. I love that all the hassle of owning a car is taken care of - the insurance and maintenance is included. The service was great, their employees are all very nice and friendly. All their vehicles are in great condition.
This is my second experience with Roam as I needed a car for a few months. With everything happening with the auto industry right now it is basically impossible to get a car. Now that I have tried Roam I am becoming more and more convinced that I don’t need another car…I just need my Roam subscription.
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Roam provides you the convenience and flexibility of a long term rental car, without any of the hassle or long-term commitments of leasing or ownership. Get a car on a monthly subscription with insurance, routine maintenance and roadside assistance included. Cancel anytime. Get your car delivered to your door. Experience the freedom of a car in your pocket! Previously known as Curbo, get ready to RoamSee more
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