Review Time
We had a door seal that had come loose and after sending pictures to Rockdoor they said it looked like it was installed incorrectly. The installer is no longer trading and the work should have been covered by the original installer. Jason was very helpful and arranged a fitter to replace the broken seal and reset the door fitting. Thanks go to Jason and team for stepping in to resolve this issue
This is an update to my other posts about my Rockdoor. I took Gap the retail part of Rockdoor to the small claims court. I won the case in full as I proved the Rockdoor they supplied me was not fit for purpose. Jason at Rockdoor told me I could not claim as I bought the door in my business name and a business to business contract isn’t covered by the consumers rights act shame he couldn’t tell the truth. Gap/Rockdoor did attend court to defend the case but lost. I have had a new door fitted called comp door and I have no problems with the door. In my opinion the comp door is by far a superior quality product. They claim that they have solved the problem of their doors bowing but I proved in court they haven’t as mine bowed twice. They hide behind the fitting of the door but mine wasn’t the fitting it was just a very poor product. Just as I thought Jason still cannot tell the truth. The rock door was not fitted by myself but fitted by professional composite door fitters. The judge made the decision on an independent inspection by by a professional expert who expressed how poor quality the door was. Rockdoor/Gap took there expert to court but he failed to answer some very simple questions the judge asked. Jason just admit the truth the door was of extremely poor quality
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Rockdoor manufacture unique high security composite front doors, back doors, stable doors and French doors.
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