Review Time
Very dissappointed with this door. The door doesn't shut flush to the frame and its so difficult to open. The locking mechanism is very stiff and requires several complete rotations of the thumb turn inside or the key outside to open it. What is the use of security when you are frightened of being shut in or locked out of your own home! The thumb turn with atk lock should not be sold with the rock door as completely unsuited to handle the closing mechanism. At the very least the company should steer customers away from this type of lock. We have beem told that now it's fitted there isn't an alternative fitting that can be installed to mitigate these problems.We have only been using this door for 6 weeks but are thinking of replacing it with a more user friendly product.
We had a Rockdoor installed 3 years ago. We now have a problem with the locking system which from research seems common with this type of door. Unfortunately for us the company who installed it went into administration, however they had left us with the leaflet detailing the 10 year guarantee (no company name was on it so we thought we could get it repaired).. Today we found out that the guarantee is worthless and we have to pay for the parts and labour. Have to say we are not happy with the fact that this is not made clear in any paperwork or even on the Rockdoor website which makes the guarantee a huge part of their sales. I have spoken to the company today, they respond quickly but made it clear we have to pay.
Love the look and quality of the door. Had it fitted a few months ago.Im not sure about the Heritage Plus LockNot sure if its the design of the lock and usual to need to push the door (from the inside) or pull (from the outside) of the door in order to unlock it? Could this be a fitting issue? I have issues with keys that I’ve had cut too. They do not unlock the door smoothly at all. I realise that this could be a cutting issue but how can I guarantee any further keys cut work properly? I had them done at Timpsons
After seeing my stepsons Rock Door in 2024 - as a perfectionist myself running an interior decorating business - quality & service rank as very important for me. RKP based in Bessemer Way Great Yarmouth Norfolk - Did my stepsons install - as a typical tradesperson myself we tend to look close at the finer detail!I was blown away by the high class installation ….. not to mention how amazing the Rock Door itself was!My wife & i made an appointment with RKP ….. Melissa was our contact… amazing lady!Rob Parker was booked in to survey & discuss our quotation.This guy is a wealth of knowledge and clearly takes pride in his company i said i was very fussy… & attention to detail with the installation was as important as buying a top quality door.We chose:Manhattan Rock door. Onyx Black outer leaf and frame, White inner leaf and frame. Misted glass, Stainless steel lever handle with contemporary letter box. Side panel with Onyx black frame outside, White inside, Misted laminated glass. Low aluminium threshold.I haven’t met a nicer guy in the double glazing industry in 45 years!Robert is such a great guy We paid our deposit & the installers Bob & a couple of others protected our home inside whilst they worked….They where not fazed by me hovering around asking questions & took pleasure in being able to answer. Impressive fitting team!The end result is we have the best front door in the street!And are overwhelmed by RKP …. And have now added us to their many list of satisfied clients!We wholeheartedly recommend RKP & Rock DoorsGreat doorGreat setviceGreat care and attention to detail🏆A company who care!
Amazing new Rockdoor . Fantastic solid quality door , finished off absolutely perfect with a high attention to details . The guys at McDermott Windows Blackburn were nothing more than 100% professionals . Cracked on with the job , removed the old doors and side windows and cleaned up after themselves to leave everything immaculate. New door looks amazing and feels solid and secure with the extra element of not feeling any draughts anymore
Had two doors fitted in 2014, front south facing door never used, this summer noticed symmetrical cracks on either side of glass panel. Fitter said could only quote for new door as now out of warranty.Read hundreds of reviews noting stability affected by UV causing same cracking and warping particularly on dark colours.Door clearly not fit for purpose hence decision to progress via 2015 Consumer Rights protection.Update to response from Rockdoor - Door sold as high quality and long lasting - advertised as ‘ 12. Cost-Effective InvestmentWhile composite doors may have a higher initial cost than uPVC or standard wooden doors, their long-term benefits make them a cost-effective investment.Long lifespan (20-30+ years)Reduced maintenance costsLower energy bills due to better insulationWhen you consider durability, security, and energy efficiency, a composite door is a smart investment that saves you money over time’.Misleading and you would not expect to pay £2000 for a door to last 10 years.All legal options will be explored including false advertising.Second response to RockDoorI am fully aware of the six year rule but are you aware of the implications of advertising that your product lasts 20- 30 years (45 in a different advertisement).Plus reasonable expectations of the lifespan of a ‘high premium’ external door. Your doors fail the test of time in Sun exposed environmental conditions and consumer evidence strongly suggests’ they are not UV resistant particularly those of dark colour.Your business model tries to circumvent responsibility for these manufacturing/ material issues to fitters.
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Rockdoor manufacture unique high security composite front doors, back doors, stable doors and French doors.
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