Review Time
I paid a lot of money for a Rock Door, to be fitted, and had nothing but trouble with hinges, alightment and the latest it the draft excluder fitted under the door required changing, fitters took it off to order the new part, 6 months ago, Rock still not proving the part, even when I said I would pay for it, we are in our 70s and we have 1" 1/2 gape under door, our living room is like living with a door open, the draft cuts right through us, our heating bills are over £220 amonth due to this, and we still can not get the part,This company is the worst I have ever bought from.
Our rock door has developed a fault and even though it comes with a 10 year warranty the manufacturer up until now has not replied to us.. Has been going on for about a year now.I wrote a review on 8th Feb, Rockdoor replied on 9th Feb saying that they were dealing with my installers claim and they were manufacturing my new door. Well I have heard nothing since and this is over a month now. I amended my review to 3 stars as Rockdoor came back but I have now given them 1 star again. I would like to ask Rockdoor where my new door is?
Excellent customer service from Razina who helped us choose our design kept us informed about the order. The Rockdoor is quality product with great attention to detail from the door knob to the handle and the letter box. Would highly recommend the company.
We've had a new rockdoor fitted about 6 months ago now and continually have problems with the bottom hinge where it seems to come loose and drop the door so it's out of alignment. We've had the hinge replaced three times now and the hinge drops 2-3 times a week leaving us unable to shut the door and from a security point of view this is dreadful. Rockdoor won't speak to us so we are reliant on a very busy and short of time installer and in the meantime we are left with this continuous problem. I really regret buying a rockdoor now which is a shame as it is an attractive door and sold to us as being of high quality.
I bought a rock door approximately 3and half year ago recommended by my builder who renovated our bungalow. We thought we bought a door with a 10 year warranty but turns out not everything has a 10 warranty as our builder did not pass on the warranty leaflet to us. We have had issues with the door opening after being locked and the lacquer on the door handles chipping and discolouring.we contacted our builder who is next to useless at adjusting the door he has fitted on as an approved fitter for GAP.I contacted GAP about the issues who just told me to contact my installer or as they called him , their customer.trying to contact their customer DBHuntley Ltd my installer is harder than speaking to King Charles.i have found out that the door needs adjusting which is down to their customer,my builder and the door handles called furniture only have a 2 year warranty unlike the door which is advertised with a 10 year warranty.So I am left with a bill for new door handles which I didn’t know only has a 2 year warranty and a door needing adjustment that my installer who has been allowed by GAP to fit their rock door so I assume he is approved but it appears he isn’t he is just a builder.He is not on their trusted installer list .Nobody at GAP branch or the installer told me about warranty limitations on the components on the door .
So I own a house with a Rockdoor front door. (Installed before I purchased the house) The glass has smashed in the front door and I've just found out that due to Rockdoor's ridiculous S-Glaze technology I am unable to just replace the glass and will have to fork out for an entire new door. This won't be another Rockdoor.
I purchased my rock door in 2015. Due to bowing, warping etc I have had it replaced a few times I am now on my 5th. The last was fitted in 2019 by Gap themselves, change of style and a new frame. I was assured that this one is the ‘Rolls Royce’ of doors and there wouldn’t be any further issues. This has now bowed and is cracking, basically I have been told by Gap customer services I need a new front door. My original door was sold by Gap to the retailer in 2013 therefore they have now stated I am no longer under warranty, obviously only buying the door in 2015 I wasn’t aware of this. As Gap fitted the current door in 2019 I now have a door that is only 5 years old and needs replacing! As a goodwill gesture they have sent an engineer to try to adjust the door, this has caused issues in Itself. My advice is do not buy a rock door! They are very expensive and not fit for purpose I thought I would have this door for the foreseeable not 5 years.
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Rockdoor manufacture unique high security composite front doors, back doors, stable doors and French doors.
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