Review Time
What a shocking place to gamble NOT A SINGLE WITHDRAW FROM HUNDREDS OF POUNDS
also there wagering for sports bets is thee worst I have ever seen in my lifetime they literally make it impossible to wager anything
STAY WELL CLEAR OF THIS SCAMMING CASINO
STAY AWAY FROM THIS SCAM My balance dropped from $300 to $100 as they took everything to meet their terms and conditions, turning completed bonuses into non-bonus funds after fulfilling the wagering requirements and hitting the max of €100. Each time I won, they consistently deducted from my balance when I attempted to withdraw. They removed €600 even after I had met the bonus conditions. It’s unfair to keep lowering my balance to $100 every time I won. Avoid this!
AVOID HUGE SCAMI had balance go from $300 to $100, they removed everything to make it reach terms & conditions so that was bonuses completed no longer bonus funds, as reached wager requirements & max €100, they then kept everytime i won kept removing my balance when i went to withdrawal. €600 they removed when I had already completed the bonus. Wager requirements & max win. Can't keep reducing my balance to $100 every time I won. Scam. Stay away
Deposit bonuses come with a sneaky term that state that max cashout is 5 times the bonus amount credited. This is insanely bad and predatory.100 EUR deposit with 100% bonus. That's a max cashout of 500 EUR after wagering requirements are met. Let's say you're playing 2 EUR bets, which you might do with a 200 EUR balance. You get super lucky and hit a 1000x win while wagering. Your balance is now over 2000 EUR.You play on, you finish wagering and the moment it's done ... you're left with 500 EUR.Horrible. I'm mad at myself for not combing through the terms, but honestly, I was just looking at the basics of how much I had to wager, max bet and what games were allowed.On that note, their list of games that are either not allowed to be played with bonus money, or games that contribute less to the wagering, is absurdly long.I also experienced a win not being credited to my balance, and support was condescending and unhelpful. It did credit to my balance after five minutes or so, but when I asked if they had some technical issues on their end, the agent just told me to check my connection.After finishing my wagering and seeing my winnings disappear, and promptly having a balance lower than my total deposits for the day, I contacted support to close my account. The agent responded by telling my that casinos are a matter of taste, and that they have many "generous bonuses" on offer.I insisted that I wanted my account closed, and he then asked me to reconsider because they have such good bonuses.Finally he told me I had to email support for account closure. I did just that. They have yet to reply to my profanity filled email.Obviously I never got to the point of withdrawal, but judging by how predatory and unprofessional they are in other areas, I can't imagine anyone having a good experience on that front either.TLDR: Scummy, predatory and shady casino. Offers tempting bonuses with sneaky max cashout terms. Support responds to requests for account closure by begging you to stay, citing bonuses and loyalty programs. Avoid these scumbags at all cost.
***I WOULD GIVE A MINUS STAR IF THAT WAS AVAILABLE***What can I say about this company? In my experience, they move quickly when it comes to taking your deposits, but when you need a payout or support with an issue, suddenly you’re told to wait days. You can make deposits and should be eligible for cashback based on your level, yet you practically have to chase them for it—and even then, they always seem to find reasons not to follow through.I was assigned a VIP manager named Lily, and based on my interactions, I found the customer service, communication, and empathy lacking. Her approach to resolving issues was simply to refer me back to the T&Cs.This is just my personal experience, but my advice is to be cautious with Rollino, and especially if you’re assigned Lily as your VIP manager.
PLEASE DO NOT USE THIS CASINO!!! I literally deposited £50 to receive a 50% bonus with 40 free spins. While playing with my cash i deposited suddenly i couldn't buy anything with it it said I was using bonus funds even though i wasn't i was using my £50 i deposited. Checked and not only was my free spins and 50% missing, but they had changed my actual funds into bonus funds? I asked customer service about it and was told "its a sticky bonus read terms and conditions" i said its not bonus funds its my actual deposit? Was treated like i was stupid. Have the full conversation where they literally tell me i have used the free spins and 50% bonus???? When i was literally 10 minutes into using my own cash. Apparently now all the bonus's have disappeared and my own money is not my money anymore but "bonus" money and its because of "sticky bonus" and i should have read the rules. So they just stole my money lol. Nice. DO NOT DEPOSIT THIS SITE IS SKETCHY AS HELL!!!!!
It’s terrible trying to get verified to make a withdrawal. I signed up and deposited £500 and doubled my money. Can’t withdraw as I can’t get verified automatically. Waiting for a reply to my emails. I’ll update if I manage to withdraw. For now people please stay away
I’ve been playing at Rollino Casino for some time, and while the platform itself is decent, my experience with my assigned VIP manager, Lily, has been very disappointing. Communication has been consistently poor, and interactions often felt unprofessional. I expected a higher level of support from a VIP service, but instead I frequently felt dismissed and not valued as a customer.I hope Rollino reviews its VIP support standards, as the current experience does not reflect the level of service players should receive. Without the basic skills, How can Lily be a VIP Manager.**BEWARE..THEY MAKE YOU DEPOSIT AND MAKE YOU A VIP..BUT THEN DO EVERYTHING NOT TO GIVE YOU THE BENEFITS**
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