Review Time
Unfortunately I have to use one star, they deserve none. Invest in low par funds driven by their ideology, not yours. Their funds are full of under performing businesses driven by Green beliefs which make your pension shrink. They won't even let me into my online account to move my money to a safer place. Shameful.
The helpful, courteous and patient Jock Kenworthy, who coped with my poor hearing and general ignorance of pensions during a long telephone call, and gave me all the advice I could have wanted. Royal London can join him in taking credit for a genuinely excellent service.
Extremely Disappointed – Feels Like a ScamI took out income protection insurance with Royal London, and over the years, my monthly payments were hiked from £59 to £89 under the excuse of inflation. However, at no point was the actual payout (the amount I’d receive in the event of a claim) increased. I recently discovered that these payment increases are not mandatory and that customers can opt out — yet I was never informed or given any choice.Royal London simply increased the premium every year without consultation or consent, and continued taking the money regardless. This feels completely unethical and misleading.I raised a formal complaint over a week ago and was told I’d receive a reply. So far, nothing — no follow-up, no acknowledgment beyond an automated email, and no one has bothered to get back to me.It’s exactly the kind of behaviour that gives insurance companies a bad name: zero accountability, no transparency, and no customer care. I feel like I’ve been taken advantage of financially, and the silence from their side speaks volumes.Avoid Royal London at all costs. Untrustworthy, poor service, and in my opinion, completely lacking in decency
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Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
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