royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Arnold Butler
Very efficient and fast when requesting information

Pension plan has had very acceptable returns. Very efficient and fast when requesting information and dealing with any queries, and payments.

5
Date of experience: May 23, 2025
Gabriel Morris
Very professional

I was well informed about the pros and cons of my decision and the lines of communication where kept open.Sam Nelson and the team did an excellent job

4
Date of experience: May 15, 2025
Calla Brown
Easy to get what I needed done

Easy to get what I needed done. Emma Dickinson let me know what was happening

5
Date of experience: Apr 30, 2025
Harold Cooper
Moved pot to flexible drawdown

Moved my Defined Contribution pension pot into Income Drawdown. Royal London were excellent throughout the process - answered all my questions quickly and clearly. The transfer process itself was carried out quickly and smoothly, with clear communication from Royal London at each of the steps. My thanks to Sam Nelson and his colleagues in the team.

5
Date of experience: Apr 30, 2025
Jackie
Thank you Kiera for your help and…

Thank you Kiera for your help and reassurance today.Your calming influence did help. So efficient.

5
Date of experience: Apr 30, 2025
maloblaster
Telephone enquiry

My telephone enquiry was quickly answered and directed to Kiara who looked into my question and replied by email promptly.

5
Date of experience: Apr 29, 2025
Ernie Taylor
Not responding

Not responding I have sent a number of messages in contact tab and had no response.I have even attached my documents with all my details on. Lack of communication in their customer service.

3
Date of experience: Apr 29, 2025
Jonnie
Polite and Helpful

The consultant was polite and helpful, and put me at ease throughout the conversation. I was given exactly the information needed and I could not recommend this company and its staff, highly enough.

5
Date of experience: Apr 29, 2025
Edwina Brooks
Helpful and friendly staff

Helpful and friendly staff, guide you through a complex procedure.

5
Date of experience: Apr 29, 2025
Kane Taylor
Rachel Mannion was excellent

Rachel Mannion was excellent, accessed my details quickly, explained things simply, and provided me with files afterwards very promptly. Excellent service!

5
Date of experience: Apr 29, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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