royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Meara
A great service

A great service, helped all the problems over the telephone. cleared directions and guided by Mark Johnstone.

5
Date of experience: May 28, 2025
Isla C.
Extremely helpful

Debbie was a great help in solving my problem

5
Date of experience: May 28, 2025
Ollie Brooks
Helen was super helpful and friendly

Helen was super helpful and friendly. Explained everything clearly and very efficient.

5
Date of experience: May 27, 2025
Maggie
Thankyou Rhonda Davies

Very nice and proffessional lady Rhonda Davies. Answered my questions and gave me good advice and resolved my issue.

5
Date of experience: May 27, 2025
Vinny Powell
Death benefits Nightmare!

Dealing with staff in bereavement department. Some more helpful than others.My Father died 8.5 years ago and heard from them 3 months ago about benefits entitled to me. I have called them several times and corresponded where needed.Now it is time to pay me and been told that the guaranteed figure (in black and white) has dropped by 20K due to an error on the letter. No proper explanation.The letter looks a standard letter and as such, surely I cannot be the only person to have been impacted by this 'error'!

1
Date of experience: May 27, 2025
CP50
The people.

The people you talk to are friendly and helpful and they will give advise who to contact if you have any problems or would to discuss some options you need.

5
Date of experience: May 27, 2025
Jessie Fisher
Excellent service provided

Royal London was amazing today. Helping with my enquiry. Yvonne was very helpfulful, profesional and really knowledgeable with her support given. Excellent!Really fantastic service provided. Thank you

5
Date of experience: May 27, 2025
Jared Anderson
Calling Royal London's telephone…

Calling Royal London's telephone supportTelephone call experience was very positive, helpful and clear. Instructions and the legal elements were explained clearly and concisely.My request was dealt with in a professional manner and I felt comfortable with the interactionPleased to be a customer..

5
Date of experience: May 27, 2025
BS20
Very helpful

I spoke to Rhonda Davies who was extremely helpful and answered all my questions and some, great job.

5
Date of experience: May 27, 2025
Henrietta Turner
Royal London and Carol Capper dealt…

Royal London and Carol Capper dealt with my request to release 25% of my pension quickly and efficiently, also it was not too complicated for me considering it was done online 👍

5
Date of experience: May 25, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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