royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Laixtrong
Very clear

Very clear, concise and efficient.

5
Date of experience: Apr 29, 2025
Good conversation

Good conversation, no hassle and very straight forward

5
Date of experience: Apr 29, 2025
Clarissa Carter
Royal London

I wasn’t too impressed with Royal London until I spoke to Sanita James, she dealt with my request with grace & patience, she is an asset not to be taken for granted by her employers.

5
Date of experience: Apr 28, 2025
Lila Wilson
Great customer service!

Great customer service!We got stuck troubleshooting a website issue, and called in for help. Niall Boyce was incredibly supportive as we worked to determine the root of the problem. He was clear and kind, and focused on a resolution. Was thorough in explaining the details, and what next steps would look like. Certainly feels like we're in good hands going forward! Thank you Niall!

5
Date of experience: Apr 28, 2025
Magnolia Walker
Jim Caulkett was very helpful…

Jim Caulkett was very helpful and processed our request very quickly and efficiently thank you

5
Date of experience: Apr 28, 2025
Ellwood S.
Today I had cause to speak to Tom…

Today I had cause to speak to Tom Mellett on the services team. I found him to be very helpful and knowledgeable with all the questions I asked and was able to refer me to where I needed to be to get my further query sorted. He was very polite and respectful at all times and send me the information I requested in a very timely manner. He should be complimented on the service he gave .

5
Date of experience: Apr 28, 2025
Tronnix
Royal London, Royal Service

Got through to a human being really quickly. Rhonda Davies listened carefully and answered my questions in a simple way. The process to carry out what I needed to do was again, simple and straightforward. Felt listened to and had the confidence to proceed. Top top customer service, Rhonda and Royal London.

5
Date of experience: Apr 28, 2025
Delay in responding was unfortunate but…

Delay in responding was unfortunate but overall I rate Royal London highly and I’m happy with the performance so far.

4
Date of experience: Apr 28, 2025
Very good service

Very good service, got through immediately on phone and dealt with in a quick and polite manner.

5
Date of experience: Apr 28, 2025
Friendly swift no hassle service.

5
Date of experience: Apr 25, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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