Review Time
Great customer service!We got stuck troubleshooting a website issue, and called in for help. Niall Boyce was incredibly supportive as we worked to determine the root of the problem. He was clear and kind, and focused on a resolution. Was thorough in explaining the details, and what next steps would look like. Certainly feels like we're in good hands going forward! Thank you Niall!
Today I had cause to speak to Tom Mellett on the services team. I found him to be very helpful and knowledgeable with all the questions I asked and was able to refer me to where I needed to be to get my further query sorted. He was very polite and respectful at all times and send me the information I requested in a very timely manner. He should be complimented on the service he gave .
Got through to a human being really quickly. Rhonda Davies listened carefully and answered my questions in a simple way. The process to carry out what I needed to do was again, simple and straightforward. Felt listened to and had the confidence to proceed. Top top customer service, Rhonda and Royal London.
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Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
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