Review Time
Brilliant from start to finish did exactly what it says on the tin no hassle trouble free staff friendly and informative everything went to plan would not hesitate to recommend Car.co.uk
I had arranged for a car to be picked up on the 19th, just before Christmas. When I called that morning, I was informed they couldn't collect it. Now, I've received an email stating the collection has been cancelled, and they will try to reschedule for the new year.
I chose this service based on its reputation as a 'most trusted company' and they arranged for a third-party collection, assuring me that the funds would be in my account the same day. This happened last Thursday. Despite multiple follow-ups with both the service and the buyer, I have only received generic responses stating 'we will contact the buyer.' There has been no assistance whatsoever. To make matters worse, especially during the holiday season, I've lost money and my vehicle has been taken. This feels like theft!
Extremely Poor Service – Avoid at All Costs. This was one of the worst experiences I've ever had with any service. They scheduled two pickups for the vehicle, and both times they rescheduled without any regard for my time. Additionally, they changed the offer price twice, which is completely dishonest and unacceptable. The representative I spoke with was very rude and showed no interest in helping. I tried to explain the situation, but instead of resolving anything, he wasted my time and hung up. That level of disrespect is shocking. This service is unreliable, unprofessional, and clearly indifferent to its customers. I strongly advise against using them. My experience was exceptionally negative, and I would not recommend them to anyone.
Extremely Poor Service – Avoid at All Costs. This was one of the worst experiences I've ever had with any service. They scheduled two pickups for the vehicle, and both times they rescheduled without any regard for my time. Additionally, they changed the offer price twice, which is completely dishonest and unacceptable. The representative I spoke with was very rude and showed no interest in helping. I tried to explain the situation, but instead of resolving anything, he wasted my time and hung up. That level of disrespect is shocking. This service is unreliable, unprofessional, and clearly indifferent to its customers. I strongly advise against using them. My experience was exceptionally negative, and I would not recommend them to anyone.
The quoted price does not reflect the final amount you receive. I was contacted the day before the collection to answer some questions, which led to a price reduction of over half. There should be options at the start to get an accurate price or ask questions when providing the quote, so if the customer is dissatisfied, they can consider other options. Poor service that wasted my time.
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