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royallondon.com

royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%
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Filtered Reviews

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Review Time

Persis T.
Friendly

Friendly, helpful and efficient. Many thanks, good service increases confidence and in the present climate that is valuable.

5
Date of experience: Jan 13, 2025
Rex Cooper
Poor responses

I received 5 emails asking that I contact the office all about the same thing. I was told the answers I gave had not been recorded. Eventually after sorting it out I am satisfied with final response.

3
Date of experience: Jan 11, 2025
Clementine Long
Easy and straightforward.

Easy and straightforward.

5
Date of experience: Jan 10, 2025
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Helen Howard
A very knowledgeable adviser assisted…

A very knowledgeable adviser assisted me on my pension account.

5
Date of experience: Jan 10, 2025
Myrna C.
Very Helpful

Helpful, speedy response and very patient.

5
Date of experience: Jan 10, 2025
Lyle
Despicable service from this AWFUL company. Watch your furniture as they leave spur marks when they

Awful truly awful service. I have an income protection insurance policy with them. 4 months now and they still require more stuff even though everyone's telling them that they have been sent everything. Utter cowboys

1
Date of experience: Jan 09, 2025
Arthur S.
Prompt & professional service.

5
Date of experience: Jan 09, 2025
FW
Professional and helpful

It was very easy to speak to an advisor and the information they gave was clear and accurate. All transactions were completed well within the timeframes given. I was kept up to date by Danielle regularly.

5
Date of experience: Jan 09, 2025
Sharleen
I spoke with a nice lady her name is…Jordan

I spoke with a nice lady her name is Jordan, about taking a percentage of my pension pot, and explained that my pot was not large enough for that option. Jordan was very polite calm and good at explaining everything,without going over my head with the information,and jordan set a pack for me to read. Jordan thank you for your patience in explaining things clearly for me. And lastly to the directors and managers, Jordan must be given a salary increase immediately.

5
Date of experience: Jan 03, 2025
Karlie Brooks
Absolutely FIRST CLASS SERVICE from…

Absolutely FIRST CLASS SERVICE from start to finish, big shout out to Dean, fantastic Customer service, more companies need to take a leaf out of this company’s books. Many Thanks.

5
Date of experience: Jan 02, 2025
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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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