royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

Filter Reviews

Review Time

Alex Scott
Clear and helpful

Alison was thorough, clear, informative and helpful

5
Date of experience: Jan 02, 2025
Jeanie Morris
Quick efficient and easy to use

Quick efficient and easy to use

5
Date of experience: Dec 30, 2024
Adam Woods
Fast,easy to use service.

5
Date of experience: Dec 30, 2024
Nathanael Bell
Fund access

Quick, easy, prompt access to funds online.

5
Date of experience: Dec 30, 2024
Leisha L.
Extremely professional

Extremely professional. Very efficient. The process was fully explained and painless. Thank you

5
Date of experience: Dec 24, 2024
Lorelei Kelly
I found that the royal London was very helpful and friendly

I found that the royal London was very helpful and informative and made made my experience very easy especially Katrina very friendly and helpful.

5
Date of experience: Dec 23, 2024
Hazeyy97
Excellent customer service

Excellent customer service. Helpful, professional and friendly

5
Date of experience: Dec 23, 2024
Randy Reed
Everything was explained to me and we'd…

Everything was explained to me and we'd conducted in a very friendly manner

5
Date of experience: Dec 20, 2024
Very helpful and was easy to speak to

Very helpful and was easy to speak to. I felt understood and options were clearly explained.

5
Date of experience: Dec 19, 2024
Threatening customer service from Royal London

I have been trying to log into the app for at least two weeks. The forgotten password link doesn't result in an email being sent. Customer Service (MM) claimed they've sent links - but they haven't arrived. What tipped me to write this honest review is that MM asked for a screenshot then threatened to close my case if I didn't provide it one day later - despite this being the busy Christmas season; this does not bode well for Royal London's treatment of vulnerable customers.

1
Date of experience: Dec 19, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More