royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

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Review Time

I got my life insurance over a year…

I got my life insurance over a year ago. Tried to talk to them about my policy today first someone answered and hang up on me. Tried to call them again,over 30 min no one answered.To sell me the insurance and get money from me called me numerous times.Now when I wanted to talk to someone no one is answering the phone.So going to cancel my insurance policy

1
Date of experience: Jan 14, 2025
Arnold Price
Do not use this company they do not pay…

Do not use this company they do not pay out for critical insurance policy my partner has cml and is covered but they found he was seen at a routeen appointment that his blood pressure was slight high and was 20012 so not paying out no diagnose or medication for it and has took 6 months of my partner life stress states on there add that they support you Yeahh right what a ripp of company !!!!!!!!!!!!!! You take our money rob us and call yourself a good company my partner fully fits the criteria and you wormed your way out as for the woman on phone the decision maker is dam right rude not supported and to top it of we got information out self from the doctor you gave us headache stress and sleepless nights so a solicitor is next if I don’t cancel my policy’s 😡

1
Date of experience: Jan 14, 2025
Very quick to deal with my application

Very quick to deal with my application. Sam nelson was extremely fast at sorting everything out. Couldn't ask for a better experience?

5
Date of experience: Jan 14, 2025
Zach Drew
Friendly and helpful.

5
Date of experience: Jan 14, 2025
Beresford B.
Explained everything so that I could…

Explained everything so that I could understand.

5
Date of experience: Jan 13, 2025
Simon Doyle, a pleasure to deal with …

Simon Doyle is so helpful with any requests, nothing is too much trouble and always goes above and beyond.

5
Date of experience: Jan 13, 2025
Valda Carter
Jason Kerr at Royal London saving the day

I callled in to gain access to my pension plan, I had left my recent employment and noticed I had no access to my plan with Royal London, spoke to Jason Kerr and was met with Patience, Enthusiam and Kindness. The speed at which he was able to help was wonderful. Overall 10/10 customer experience.

5
Date of experience: Jan 13, 2025
Chadwick Harris
Jason Kerr at Royal London being fantastic

I callled in to gain access to my pension plan, I had left my recent employment and noticed I had no access to my plan with Royal London, spoke to Jason Kerr and was met with Patience, Enthusiam and Kindness. The speed at which he was able to help was wonderful. Overall 10/10 customer experience.

5
Date of experience: Jan 13, 2025
Mortimer
Amy was brilliant … very responsive and…

Amy was brilliant … very responsive and helpful … great service

5
Date of experience: Jan 13, 2025
Betty Anderson
99.9% of the time I ring RL the service…

99.9% of the time I ring RL the service is fantastic...helpful/polite

5
Date of experience: Jan 13, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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