Review Time
My experience with this company has been extremely disappointing and feels very much like a bait-and-switch situation. I ordered two identical African American twin dolls—same complexion, same hair, same eye color—exactly as shown on their website. Instead, the company shipped me two completely different dolls with different labels, different complexions, and different features.When I reached out, instead of taking responsibility for their mistake, they tried to make me pay additional fees to return or replace the items. That is absolutely unacceptable, especially when I provided clear photos showing the discrepancies between what I ordered and what they sent. To make matters worse, the dolls arrived with an Amazon label, yet they tried to claim they needed to be returned to China, which makes no sense at all.The lack of accountability, the back-and-forth, and the refusal to correct their own error without charging me more is beyond ridiculous. I would not recommend this company to anyone. Save yourself the frustration and shop elsewhere.
If I could give zero stars I would. The dolls received look absolutely nothing like pictures. They are not remotely any part silicone. They are hard unflexible plastic. Think dollar tree barbie. Upon complaint they offered 10%refund. I want full refund and how funny I have to pay for shipping back to.China and once they receive I can get a refund. Many things wrong seeing it's a scam all around. Im sure it will get "lost" in the mail and I Will never receive a dime of money!!
I would give this company negative stars if that were an option. I wish I could upload photos of how this package arrived. The box looks like it has been run over by a truck, then trampled on by a stampede of horses, and then ripped open and duct-taped back together. Unacceptable. It is a gift for a 5-year-old child!
Awful!!! Do not waste your money. You do NOT get what you order. Order such beautiful doll for our granddaughter. Couldn’t wait to get it. Got a total different doll. Hair falling out. She was a mess. I will never order from here again. And it took over a month to get it.
Do not trust the photos on this website. I knew that the doll wasn't likely to look exactly like the photos, but it is terrible quality. We spent over 90.00, including shipping, and it is the junkiest, creepiest, ugliest doll I have ever seen. I wish I could attach photos so you could see the level of how terrible this doll is.
These dolls do NOT look real. They say they hand craft each doll as they are ordered, but my Granddaughters doll was shipped the same day. This couldn't have been hand crafted. When it came I almost had a fit. The body and face are rubbery but that's where the real stops. I contacted them and they offered 10% refund, ($17) but could not totally refund due to being hand crafted. I told them no and got another Email stating 20% back. Just another over seas scam. Do not buy!!
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