Review Time
Carlos, Amilio and Auerio went above and beyond for my family. No move is easy, but they made it easy. Great communication and respectful of all our belongings. If I need to move again I would only use Safe ship moving. Highly recommended.
We were thoroughly impressed with the service provided by this company. Andrei and Alex handled the pickup process with ease, carefully disassembling and packing our large furniture items. Their professionalism and dedication to customer comfort were evident throughout the process. This company is a shining example of reliability and excellent customer service.
WOW! Randy and his crew were amazing! Arrived fashionably early, communicated well throughout the process, and were so polite and proffessional. We have usually moved ourselves, but now after seeing the crew expedite the truck packing, we will use their service again. Thanks guys! GREAT JOB!!
Roberto and his partner from Moving Man Inc were both fantastic. Very efficient but still took care with all the items, stress free service. Roberto gave me an accurate time of arrival and communicated perfectly throughout the whole process. A professional job from a Professional company!
My experience with Safe Ship Moving Services was extremely frustrating overall. We were given a 2 to 14 day delivery window, but our belongings arrived 17 days after pickup. The bigger issue was the lack of communication. We received no proactive updates and only learned about delays, including a truck breakdown, when I repeatedly called for information.
Delivery notice was also problematic. On the day our items arrived, we received only about five hours’ notice, despite being told we would have 24 hours. During my workday as a teacher, I received urgent calls saying that if I didn’t respond within 15 minutes, delivery would be rescheduled. There were also unexpected additional charges after a prior “good faith” discount had been discussed. In addition, one box is missing and a dresser was damaged.
After filing a formal complaint, the customer service agent assigned to our case was professional and responsive. She helped facilitate a $350 refund, which I do appreciate.
However, meaningful resolution only occurred after third-party intervention. Prior to that, I was told nothing further could be done. I was also directly asked to leave a 4- or 5-star review, which I found uncomfortable. Reviews should reflect honest experiences, not requested ratings.
While I appreciate the individual who assisted during resolution, the overall experience prevents me from rating this higher.
Nash and the team did an amazing job! They handled all of my items very carefully and professionally. Everything was picked up smoothly and without any issues. I really appreciate their attention to detail and great attitude. Highly recommend!
My moving team from Rhino Relocators was beyond awesome. I can't give them enough stars! Mauricio, Eric and Fernando were polite, careful with my belongings, tireless, hardworking , and very nice . We liked them a lot. They knew what they were doing! They didn't waste any room or time. I highly recommend them!
Kevin was super nice and helpful!!! Next time I move I will 100% be using this company. They packed everything so fast and everyone was so kind. They communicated well before arrival and the process was very smooth. I definitely recommend this company(:
I was pleased with the level of service I received during my move. It was clear and concise. I really appreciated the quality check a few days before the move. It did cost more than the original estimate but I understood it was an issue of number of items and the space they required. When the truck couldn't negotiate my neighborhood streets they quickly went and rented a smaller truck. Just a short delay. The movers were polite and well trained.
DB7163765 Juan and Fabian were so quick and very friendly. They arrived on time and clearly explained the entire process. I would definitely recommend Safe Ship Moving Services/Big Shoulders Moving & Storage company to anyone and would definitely use them again.
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