Review Time
The team was incredibly friendly and polite. They worked efficiently, and upon delivery, they assembled my furniture and arranged my bedroom exactly as I wanted, which was a pleasant surprise. I would definitely request their help again for any future moves.
I have utilized the service twice, first from one state to another and then from a different state to yet another. On both occasions, I received outstanding support from the team on the phone and the movers they sent. The customer care and conflict resolution were excellent. For my recent move, they coordinated with a local moving company, and the pickup went smoothly. The crew was very attentive to my moving needs, ensuring everything was completed quickly and correctly as requested. Everything was carefully packed with no damage to the apartment. I couldn't have asked for a better moving experience from the service or the movers!
The service we used for our move was extremely punctual and quick with the preparation and loading. The team was kind and attentive throughout the process. Additionally, the support team was thorough and very helpful, even having a representative reach out the day after the pickup to ensure everything went smoothly.
The representatives were fantastic. They arrived punctually, were very friendly and respectful, and put in a tremendous amount of effort. We couldn't have asked for better service. We would gladly recommend them to family and friends.
If I could give 20 stars, I would! The team was remarkable! They arrived promptly and communicated effectively. Their speed and organization were impressive. Despite my cluttered apartment, they handled everything with ease. I was genuinely astonished. I will certainly choose this service for my upcoming moves (I have two scheduled). I was particularly pleased to have a female supervisor, as we connected well, and she understood my vision for the move perfectly. She was exceptional.
I regret reaching out to this service for a quote on an interstate move. Despite informing them that we weren't interested and requested to stop contacting us, they persisted with calls and texts. Their sales approach is unprofessional and questionable. Exercise caution and thoroughly research them before choosing them as a service provider.
If there were a way to leave zero stars, that’s what I would choose. My mother has endured a terrible experience with the service and the freight companies they employ to move her items from one state to another. Initially, they promised delivery in just 10 days, but it took nearly 30 days instead. Additionally, the representatives we interacted with were incredibly rude and unprofessional.
On Christmas Eve, they informed us that her belongings would arrive the next day—on Christmas. However, when the movers showed up, they demanded payment upfront before unloading anything. We weren’t even allowed to check for damage before paying. After hours of back and forth on Christmas Day, we had no option but to pay just to have her belongings unloaded.
Once we started unpacking, we found that the storage facility had a mouse infestation. Her clothes, bins, Tupperware, hair dryers, chargers—everything was damaged. She had never encountered a mouse issue in her previous home, and none of this damage was present when her items were loaded.
To add insult to injury, the company later offered her $600 off and several gift card giveaways to persuade her to remove her negative review. Instead of addressing the significant damage and their unprofessional behavior, they tried to silence her with money.
I truly hope that the representatives involved are held accountable for their incompetence and lack of basic decency.
This team performed outstandingly! They arrived on time, maintained a professional and friendly demeanor, and adhered to the budget. They kept me informed throughout the entire process, making it stress-free and straightforward. I would highly recommend their services to anyone.
The team provided outstanding service, going above and beyond what I expected. Their consideration and effort in completing the work were truly remarkable. They not only saved me money but also significantly reduced my workload. I couldn't be happier with the support I received.
I had an exceptional experience with this moving service from beginning to end. The entire process was managed with professionalism, and everything unfolded just as anticipated. Communication was straightforward, timelines were adhered to, and there were no unexpected issues throughout. I would like to extend my gratitude to a representative from customer service. They were incredibly professional, responsive, and supportive during the move. They ensured that all details were clearly communicated and followed up to guarantee everything went seamlessly, which provided me with a great deal of confidence and reassurance. The moving team took great care of my belongings with professionalism, and the move was executed efficiently and on time. I highly recommend this service to anyone in need of a dependable and well-organized moving solution.
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