samaritans.org

1.8
1.8 Based on 241 reviews

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Average Rating

1.8

/
5

241 Reviews

5 Star
16%
4 Star
3%
3 Star
2%
2 Star
7%
1 Star
72%

Filtered Reviews

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Review Time

Gwenda B.
This should not be called emotional…

This should not be called emotional support it shud be called the venting line if you want to vent about your problems then ring this they ll listen and at the end of the call you still have the same problem so this line is pointless there’s no point in keeping this line running I wudnt even give them 1 star if I didn’t have to!!!!!!

1
Date of experience: Jul 10, 2025
Merilyn Powell
I feel like anyone who calls the…

I feel like anyone who calls the samaritans isn't in a good way, myself included. I was actually on the verge of suicide.I called and I spoke to Andy. I was suicidal before I called. The patience and empathy these guys have in incredible. I told Andy a whole host of problems I was having, however, the calm understanding advice he had for me was literally life changing. He sat on the phone with me for an hour while I cried, laughed, and pondered.While I mentally kept bringing myself down, Andy brought me back up. I never made it easy, as anyone in my position would do. Andy, thank you.

5
Date of experience: May 16, 2025
Caramael1764
thank you Helen

I just wanted to talk about my one and only good experience with samaritans. the lady, Helen, spoke to me very gently and made me feel very held and listened to. I've had plenty of bad experiences with samaritans in the past, but if Helen is reading this, I just want her to know she really helped me feel calm tonight. thankyou darling.

5
Date of experience: May 14, 2025
matVD69
Phone call with samaritans

I contacted samaritans to get support over my depression and low self esteem that I have and am going through and like everyone else within 10 minutes of the call the talk ended with no support provided

1
Date of experience: May 09, 2025
Colby Foster
Never will ring samaritans again as…

Never will ring samaritans again as most of the volunteers are narcissistics gaslighting you and patronising you and only doing it for there own ego boost to make them look good and ive had volunteers slamming the phone down on me they said there is other callers i was in the middle of speaking while that was said rude should be focussed on the caller not on the next call and you wouldnt believe me if i told you what a volunteer said while i was ODing i wanted to take more she said well you should of took more in the first place then it would of worked i was shocked and took back that she was encouraging me no empathy not fit for purpose suprised samaritans is still going with the amount of bad narcisstic volunteers as theyll pull it down then the good volunteers dont get noticed

2
Date of experience: May 05, 2025
Paris Johnson
Disgusting

Disgusting. I’ve been dealing with severe anxiety and depression for multiple years and I would call Samaritans because they helped me when I would hyperventilate. I recently tried to ring them to find out my number has been blocked. Do you know how disgusting that is? Your a 24/7 emotional support line that quite frankly doesn’t offer support. You just sit there listen then say you’ve been on the phone to long. You lot really need to consider changing your approach and actually get some younger people in because these OAP’s that you lot hsve and very inconsiderate. Honestly f this service i don’t advise to anybody.

1
Date of experience: May 01, 2025
Alan Long
Abysmal, Uncaring, Unhelpful, Boarderline Sexsist.

This service is so POOR it should be shut down! When I rang in a crisis I was connected to an older lady who seemed offended that a man had called; with an attitude that said you’re a man grow a pair. She has no sympathetic tone nor did she listen. These people need to be vetted and trained! It is abysmal the way that they treat people in crisis. If you aren’t suicidal before you will be after a phone call to the Samaritans. Honestly they should be taken to court for how badly run they are, or shut down completely, what do they do exactly, because they certainly don’t listen or help!

1
Date of experience: Apr 22, 2025
They don't care and don't wantto listen!

Just tried opening up explaining what my problems were but he couldn't wait to finish the phone call and made me feel very uncomfortable like he didn't really want to listen or care and felt it was a waste of time,it was really hard fr me to reach out too I hope noone else has to suffer the same way.

1
Date of experience: Apr 15, 2025
Karrie Coleman
Absolutely useless

Absolutely useless, took over 10 mins to answer my call for help and by then I'm ready to smash my hand and head up, thank you for your support, what a waste of time

1
Date of experience: Apr 15, 2025
Destiny Butler
Thank you

I needed to talk and be heard. That's exactly what I got. Thank you David. 5* I will definitely be signposting others to this service.

5
Date of experience: Apr 14, 2025

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